Senior server Work, Jobs in Wakefield, Wyk (with Salaries)

2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
1d
Business Intelligence Analyst
Yorkshire Ambulance Service NHS Trust —Wakefield
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Developer / Senior Developer
NEXT —Doncaster
- £42,100 - £59,400 a year
- Full-time
- Azure
- JavaScript
- APIs
Head of Performance Marketing
Smile White & Yorkshire Dental Suite —Leeds
- £70,000 - £90,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
9d
Senior Developer
Home Office —Sheffield
- £62,109 - £68,320 a year
- Part-time
- Azure
- English
- AWS
- Annual leave
1d
Server / Waiter / Waitress
GAUCHO Restaurants —Leeds
- £12.71 an hour
- Full-time
- Serving
- Hospitality
- Restaurant
Quick apply
4d
Senior BI Developer
BW Legal —Leeds
- From £46,000 a year
- Overtime
- SQL
- Continuous improvement
- Python
- Free parking
- Annual leave
Quick apply
Chef
Spire Healthcare —Sheffield
- Full-time
- Cooking
- Free parking
- Annual leave
11d
Hospitality Assistant
Fairfax Manor Care Home —Harrogate
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Paid training
- Annual leave
Quick apply
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance
Senior Software Engineer - UK
DISCO —Leeds
- Remote
- Azure
- Java
- AWS
Senior Network Architect
Transaction Network Services —Sheffield
- Full-time
- Azure
- Management
- DevOps
- Annual leave
- Life insurance
Junior PHP Developer
Serif Systems Ltd —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Linux
- Free parking
Quick apply
Senior Digital Operations Analyst in Servers and Storage
Mid Yorkshire Teaching NHS Trust —Dewsbury
- £39,959 - £48,117 a year
- Full-time
- Azure
- AWS
- Organisational skills
8d
Senior Technical Engineer
TPP —Leeds
- From £60,000 a year
- Windows
- IT
Senior Full Stack Engineer
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- SQL
- JavaScript
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Warehouse Developer
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £47,810 - £54,710 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
8h
MSD365 Technical Specialist
HSBC Global Services Limited —Sheffield
- Full-time
- Azure
- DevOps
- JavaScript
1d
Senior IT Support Engineer
Commstec IT Services —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
Quick apply
UI Engineering Manager
Avnet —Leeds
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
- Gym membership

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2nd Line Team Leader

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time
1 day ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Performance management
ITIL

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

senior server jobs in wakefield, wyk

2nd Line Team Leader

Business Intelligence Analyst

Developer / Senior Developer

Head of Performance Marketing

Senior Developer

Server / Waiter / Waitress

Senior BI Developer

Chef

Hospitality Assistant

Manager, Security Operations

Senior Software Engineer - UK

Senior Network Architect

Junior PHP Developer

Senior Digital Operations Analyst in Servers and Storage

Senior Technical Engineer

Senior Full Stack Engineer

Senior Data Warehouse Developer

MSD365 Technical Specialist

Senior IT Support Engineer

UI Engineering Manager

I want to receive the latest job alerts for senior server in wakefield, wyk

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