Home manager Work, Jobs in Wakefield (with Salaries)

Customer Experience Officer
Lotus Home Care —Wakefield
- £27,800 a year
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
Quick apply
1h
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
7d
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Temporary
- Master's degree
- Supervising experience
- Bachelor's degree
- Annual leave
8d
crisis childrens home manager
Enduring Hearts Ltd —Leeds
- £50,000.00 - £120,737.31 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
7d
Commissioning Home Manager
Spencer Grange Care Home —Wakefield
- £80,000 a year
- Full-time
- Annual leave
Quick apply
Projects Manager
Farrell Furniture Ltd —Wetherby
- From £60,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Annual leave
Quick apply
Funeral Director / Funeral Arranger & Branch Lead – Leeds
Gooding Funeral Directors —Leeds
- £29,000 - £35,000 a year
- Overtime
- Heavy lifting
- Driving
- IT
Quick apply
13d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Home Manager
Moortown, Leeds —Leeds
- Up to £60,000 a year
- Full-time
- Nursing home
- Annual leave
Quick apply
20h
Project Manager/Estimator
Bspoqe Displays —Ossett
- £32,000 - £38,000 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Free parking
Quick apply
Senior PR manager
The Bigger Boat —Mirfield
- From £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
4d
Ecommerce Manager
Roar Studios —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Flexitime
Quick apply
3d
Care Coordinator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Organisational skills
- Care plans
- Annual leave
- Employee discount
Development Officer (Localities)
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Full-time
- Project management
- Organisational skills
- IT
- Annual leave
13d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
6d
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Regional Manager
TVS Supply Chain Solutions —Leeds
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
11d
Registered Care Home Manager
Strong Life Care —Wakefield
- £50,000 a year
- Full-time
- Sales
- In-person
- Care plans
Quick apply
6d

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Customer Experience Officer

Lotus Home Care -
Wakefield

Quick apply

Job details

Full-time
£27,800 a year
1 hour ago

Qualifications

Level 3 in Health & Social Care
Microsoft Excel
Customer service
Infection prevention & control
NVQ
Communication skills

Full job description

Job Purpose:

The Quality Customer Experience Officer makes sure that customers receive high-quality, safe, and consistent care. This includes checking how care is delivered, collecting and acting on feedback, and supporting improvements across the service. The role also involves managing PPE (Personal Protective Equipment) ordering and stock, working with the Operations Director on budgets related to PPE and customer experience improvements.

Main Duties and Responsibilities:

Customer Experience:

● Talk to customers regularly to check they’re happy with the care they receive.

● Record any compliments or concerns and report them to the Registered Manager.

● Help resolve problems quickly and professionally.

Quality Checks:

● Use systems like Care Planner and PASS to check that care visits happen as planned and are recorded properly.

● Highlight any issues or risks to care quality and work with managers to resolve them.

● Keep accurate records of all checks and follow-up actions.

Feedback and Reviews:

● Monitor online reviews (e.g. Homecare.co.uk) and respond to them professionally.

● Look for trends in compliments or complaints to help improve services.

● Keep a log of all customer feedback and actions taken.

PPE (Personal Protective Equipment): Uniforms / Stationery

● Keep an eye on PPE stock levels across all locations.

● Order PPE on time to make sure staff always have what they need.

● Make sure PPE is stored, tracked, and used in line with safety and infection control policies.

● Order Uniforms each quarter ensuring accurate stock levels are kept up to date.

●Order Stationery every quarter when needed this will be ordered through the Director.

Budget Responsibility:

● Act as a budget holder for PPE and customer experience-related resources.

● Work closely with the Operations Director to manage spending and make sure purchases stay within agreed budgets.

● Help identify cost-effective solutions that support high-quality care and customer satisfaction.

Reporting:

● Prepare monthly and quarterly reports on customer experience, quality checks, PPE use, and budgets.

● Share reports with the Head of Compliance, Registered Managers, and Operations Director.

● Recommend actions to improve quality, safety, and customer satisfaction.

● Compile Continuity Rota checks weekly on a Thursday and send to Regional Managers and

compliance team.

Teamwork and Support:

● Work alongside care teams, compliance staff, branch managers, and senior leadership.

● Support training or mentoring of staff on how to deliver a great customer experience.

● Attend team meetings and contribute ideas for service improvement.

Skills and Qualities:

● Strong communication and people skills.

● Friendly, professional, and confident when speaking with customers and staff.

●Good attention to detail, especially when reviewing records or budgets.

●Comfortable using Microsoft Excel and care systems like Care Planner and PASS.

●Organised and able to manage different tasks at once.

●Good understanding of care quality, safety, and customer service.

Experience and Qualifications:

● Experience in a care quality, customer service, or compliance role (preferably in health or social care).

● Experience managing stock or ordering supplies, including working to a budget.

●NVQ Level 3 in Health & Social Care, Business Administration, or similar (preferred).

●Knowledge of PPE use and infection control guidelines.

● Experience working with senior managers, such as an Operations Director, is a bonus.

Job Type: Full-time

Pay: £27,800.00 per year

Application question(s):

Are you a driver with your own car?
Do you require sponsorship?
What experience do you have?

Work Location: In person

Quick apply

Refine Your Search

home manager jobs in wakefield

Customer Experience Officer

Operational Support Grade - HMP Wetherby (Prison Support Role)

Engagement Manager - Value (UK)

Area Care Manager

Team Manager

crisis childrens home manager

Commissioning Home Manager

Projects Manager

Funeral Director / Funeral Arranger & Branch Lead – Leeds

Large and Complex Loss Handler

Home Manager

Project Manager/Estimator

Senior PR manager

Ecommerce Manager

Care Coordinator

Development Officer (Localities)

Team Leader

Business Development Manager

Regional Manager

Registered Care Home Manager

I want to receive the latest job alerts for home manager in wakefield

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