control officer Work, Jobs in wales (with Salaries)

Disputes Officer
Capital On Tap —Cardiff
- £500 - £750 a week
SH&E Officer
Cabot Corporation —Wales
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
5d
Marine Enforcement Officer – Welsh Fisheries Monitoring Centre
Welsh Government (Llywodraeth Cymru) —Wales
- £30,754 - £34,997 a year
- Weekend availability
- Analysis skills
Care Inspectorate Wales Support Officer x5 - Team Support
Welsh Assembly Government Communication Centre Home —Wales
- £27,302 - £29,291 a year
- Full-time
- Bilingual
4d
Operations Officer
Ascent Flight Training —RAF Valley
- Full-time
- IT
- Communication skills
Information Manager & Compliance Officer
Fim Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Counter Fraud Officer
Ceredigion County Council —Aberystwyth
- £42,839 - £45,091 a year
- Full-time
- No degree
- In-person
- Work from home
5d
Compliance Officer
Blackwood Engineering —Blackwood
- £25,700 - £29,928 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Stores & Logistics Officer
AerFin —Newport
- £27,000 - £29,000 a year
- Full-time
- Forklift
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Security Officer
VINCI Facilities UK —Conwy
- Full-time
- In-person
- Employee discount
Operations Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £56,208 - £64,807 a year
- Full-time
- Employee assistance programme
3d
QA Officer
PCI Pharma Services —Bridgend
- Full-time
- Communication skills
Senior Officer Highways Development Control
Bridgend County Borough Council —Bridgend
- £40,777 - £42,839 a year
- Full-time
- Hybrid work
Research Officer
Bangor University —Bangor
- £38,249 - £45,413 a year
- Temporary
- Azure
- Doctoral degree
- Data analysis skills
- Work from home
Security Officer
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- £28,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Communication skills
Security Officer
ABM —Bridgend
- £13.10 an hour
- Full-time
- Computer literacy
- AI
- Communication skills
Senior Estates Officer - Asbestos Management
Betsi Cadwaladr University Health Board —Bodelwyddan
- £50,129 - £57,365 a year
- Full-time
- English
9d
Care Inspectorate Wales Support Officer x5 - Team Support
Welsh Government —Wales
- £27,302 a year
- Part-time
- Bilingual
- Presentation skills
4d
Administration Officer
The Penllergare Trust —Swansea
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Technical Support Officer
Bridgend County Borough Council —Bridgend
- £25,989 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
3d

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Disputes Officer

Capital On Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Check out the development opportunities in the Disputes team.

Cardiff | 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

Disputes Team ✨

We’re looking for a confident, customer-focused professional to take full ownership of the cardholder disputes process. Rather than simply processing tickets, you’ll manage each case from start to finish — investigating thoroughly, engaging with customers, assessing evidence, and making balanced decisions that deliver fair, consistent outcomes. You’ll play a key role in protecting the customer experience while ensuring every decision meets regulatory standards and upholds the integrity of our processes.

What You'll be Doing

Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
Assess claims to determine validity and confirm chargeback eligibility.
Conduct detailed investigations, analysing transaction data, documentation, spending patterns, and dispute history.
Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.
Communicate with customers throughout fraud investigations, gathering evidence and delivering fair, evidence-based decisions.
Monitor fraud trends and collaborate with internal teams to strengthen controls and prevent future losses.

We’re Looking For

Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations.
Proven ability to manage a complex caseload within regulatory timescales and internal SLAs.
A self-starter who can operate independently, taking full ownership and accountability for their decisions.
Meticulous investigation skills, ensuring accuracy in every case.
A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction.

Interview Process

Stage 1: First stage: 30-minute intro and values call with a Talent Partner (Video call)
Stage 2: Second stage: Task to be completed prior to a one hour virtual interview with members of the Management Team.
Stage 3: Final stage: Informal conversation with a member of the Senior Management Team.

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

control officer jobs in wales

Disputes Officer

SH&E Officer

Marine Enforcement Officer – Welsh Fisheries Monitoring Centre

Care Inspectorate Wales Support Officer x5 - Team Support

Operations Officer

Information Manager & Compliance Officer

Counter Fraud Officer

Compliance Officer

Stores & Logistics Officer

Security Officer

Operations Manager (SWTRA)

QA Officer

Senior Officer Highways Development Control

Research Officer

Security Officer

Security Officer

Senior Estates Officer - Asbestos Management

Care Inspectorate Wales Support Officer x5 - Team Support

Administration Officer

Technical Support Officer

I want to receive the latest job alerts for control officer in wales

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