Helpdesk manager Work, Jobs in Wales (with Salaries)

Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
1d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
14d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
1d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
2d
Facilities Officer
Cardiff Sixth Form College —Cardiff
- £25,500 - £26,500 a year
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Housekeeper (part-time)
St Joseph's Independent Hospital —Newport
- £13.40 an hour
- Part-time
- Hospital
- Hotel
- In-person
- Free parking
Quick apply
3d

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IT Service Improvement Manager
ivolve Care and Support —Swansea
Minimum of 3 years of experience in IT service leadership. Act as a point of escalation for service-related issues and challenges.
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Facilities Helpdesk Manager

CBRE -
Newport

Apply Now

Job details

Full-time

Qualifications

GCSE
Time management

Full job description

CompanyProfile

CBRE’sGlobal Workplace Solutions delivers end-to-end facilities management,engineering services, project management, and workplace support. Our teamscombine technical expertise with a commitment to service excellence,innovation, and compliance. Through our engineering talent, digital tools, andfocus on ESG and sustainability, CBRE helps clients reduce risk, driveperformance, and enhance the workplace experience for their people.
Job Title: HelpdeskManager
CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a HelpdeskManager to join the team located in Newport, Wales .

Role Summary:
Responsible for the management, performance and delegationof activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycleof a Work Order and facilitate a smooth handover of work orders to theoperational team.
Understand Training Needs Analysis of the Helpdesk Advisorsto ensure that all team members have access to / received required training,relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvementprocess changes.
Competent in coaching and mentoring of a small team ofHelpdesk Advisors and managing performance of the team including but notlimited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of anyagreed processes, and incorporate any changes necessary in your duties,methods, working hours and procedures.
To achieve a high degree of customer and suppliersatisfaction, apply logic and common sense to requests for assistance, ensuringthat identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships anddevelop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures anddirectives.
Proactively act in a manner that supports a healthy andsafe work environment through effective management of incidents and hazards.

Experience Required:
A good basic education isessential, with at least GCSE passes in Maths and English or equivalent.
Higher educationalqualifications to ‘A’ level/HNC/D or degree would be beneficial orequivalent.
Experience working within a Facilities environment
Committed to service deliveryexcellence
Confidential and discreteapproach
Calm manner and able to workunder pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail andaccuracy
Excellent time management andorganisational skills
Commitment to continuousimprovement
Ability to work as part ofteam and individually

Apply Now

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helpdesk manager jobs in wales

Facilities Helpdesk Manager

IT Service Improvement Manager

IT Support Technician

HR Helpdesk Supervisor

IT Services Lead

IT Services Lead

Service Desk Advisor (First Line Helpdesk)

Facilities Officer

IT Technician

Maintenance Officer

Housekeeper (part-time)

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