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Hwb Cloud Senior Delivery Manager x 2

Welsh Assembly Government Communication Centre Home
Wales

Apply Now

Job details

Permanent | Full-time
£47,675 - £56,445 a year
2 days ago

Qualifications

Change management
Mentoring
Negotiation
Welsh

Full job description

ID 3860

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Vacancy title

Hwb Cloud Senior Delivery Manager x 2

Closing date

19/06/2026, 16:00

Advertising basis

Permanent

Actual starting salary

A starting salary of £47, 675 will be offered to the successful candidate. This is non-negotiable.

Salary range or pay band

SEO £47,675 to £56,445

Allowances

Work pattern

Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group

Education, Culture and Welsh Language

Directorate

Education

Branch

Hwb Cloud Delivery Branch

Location (s)

Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

Purpose of post

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

The Hwb programme is responsible for delivering safe, inclusive and bilingual national digital education services for Wales. The team ensures Hwb services support the Curriculum for Wales, protect learners’ rights, safety and wellbeing, and promote equitable access to digital tools across schools. Through strong governance, supplier management and assurance, the team ensures services are secure, resilient and compliant, while supporting the responsible introduction of new digital technologies that enhance teaching and learning.

Job Role

This post is mapped to the Senior Delivery Manager role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

The Senior Hwb Cloud Delivery Manager is responsible for leading and overseeing cloud services delivered through Hwb’s managed service providers (MSPs), with a primary focus on Google, Microsoft, the provisioning and authentication service, cyber and other large projects. The role ensures that suppliers deliver secure, stable, and a high‑quality national digital service to schools across Wales.

A core part of the role is the end‑to‑end management of supplier & service performance, including contract oversight, service reviews, escalation handling, and ensuring suppliers meet agreed SLAs, NFRs, security expectations, and roadmap commitments. The post holder acts as the central governance point between technical architects, delivery teams, MSPs, and wider stakeholders to ensure alignment, transparency, and proactive risk management across all cloud services.

The role provides strategic leadership in change management, representing cloud services at the Change Advisory Board. This includes scrutinising MSP change requests, validating risk assessments, ensuring compliance with safeguarding and security requirements, and protecting the operational stability of Hwb services.

The post also leads risk, issue, and quality assurance processes across MSP‑delivered services, ensuring new developments, domain/tenant changes, and feature releases are robust, tested, and meet the needs of learners and practitioners. The role supports incident response and ensures lessons learned are embedded into MSP practices and future service planning.

Through strong supplier leadership, technical governance, and cloud service assurance, the Senior Hwb Cloud Delivery Manager enables the safe, ethical, and reliable use of cloud technologies across Welsh education, ensuring MSP‑delivered tenants/domains continue to evolve and support the Curriculum for Wales and the digital needs of schools.

We are looking for someone to join the Hwb team who is a positive, motivated and well‑organised professional, driven by clear goals and a strong sense of public service. They will be energised by working at a national, cross‑sector level, helping improve digital experiences for learners, practitioners and schools across Wales. A background in education isn’t necessary but a good understanding of delivery, change management and supplier assurance is a must.

Key tasks

Oversee supplier contracts to ensure obligations are met, service continuity is delivered and value for money is achieved with quality outcomes. Leading on managing supplier performance, including contract extensions, service improvement plans, and compliance with technical and security standards.
Lead suppliers to prioritise ongoing service improvement, ensuring that insights from both the Hwb adoption and user research teams are considered. This approach supports the delivery of products that enhance educational outcomes for schools across Wales.
Take responsibility for overseeing proposed changes to the Hwb ecosystem, participating as a key member of the Change Advisory Board (CAB) to review and assess change requests. Ensure each change is thoroughly evaluated for its potential impact on users and the overall service, balancing the need for innovation and improvement with the imperative to maintain service continuity and minimise disruption to schools and stakeholders.
Collaborate closely with technical teams, suppliers, and user representatives to gather feedback, assess risks, and ensure all changes align with the Hwb Programme’s objectives and compliance requirements.
Lead and contribute to clear, accurate communications across established Hwb channels, ensuring schools, LAs and partners understand changes, risks, incidents and service updates.
Oversee suppliers to make sure risk and issue processes are correctly implemented, with all technical, data, and supplier risks tracked and reported. Using these insights identify ways to enhance service delivery.
Maintain end‑to‑end data security and UK GDPR compliance across your area of responsibility and feeding into the compliance manager, enabling the service owner to assess, risk posture, and related assurance and accreditation activities more holistically.
Provide support and guidance during major incidents, ensuring timely triage, escalation, communication and resolution across suppliers, internal teams and stakeholders and feeding into the Hwb incident manager.
Ensure lessons learned feed into service improvements, technical documentation and future delivery planning whilst managing supplier outcomes to continuously improve.
Work with suppliers to ensure programme data remains accurate and up to date for effective decision-making. Promptly report and resolve errors to minimise user impact. Gather and interpret data from multiple sources to support senior leadership reports and collaborate with the adoption and engagement team to drive increased Hwb service adoption.

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

The successful candidate will gain the opportunity to work in a fast-paced environment and will gain experience of representing Welsh interests in UK-wide and international forums, as well as working with global leading EdTech companies to influence the future of digital in education in Wales.

The role offers the opportunity to work closely with supplier and stakeholders, Welsh Government officials across different organisations to play a key role in the education and technology landscape and strengthen your partnership, negotiation and influencing skills.

Other vacancy related information

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
CVs will not be scored but will be used by the panel to gain a fuller understanding of your experience and employment history.
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Under Hybrid working we operate blended remote / office attendance, some regular face to face attendance is a requirement of the role and irregular working hours may be required on occasion to attend events, workshops, and seminars.

DDaT Technical Assessment

Candidates who successfully demonstrate that they meet the minimum criteria will be invited to interview.
A presentation on “commercial management” will be required at stage 2. More information will be provided in the invitations to that stage.

Vetting level

SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years

Number of posts

Contact point for further information regarding the post

[email protected]

Apply Now

Refine Your Search

it service delivery manager jobs in wales

Hwb Cloud Senior Delivery Manager x 2

Agile Delivery Manager

IT Support Team Leader

IT Support Team Leader

Senior Project Manager – Technical Delivery (SRS)

IT Support Technician

Business Analyst

Head of Development, Digital Delivery

IT Services Lead

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Business Solution Architect - Manager

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