merchant Work, Jobs in wales (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
4d
ATM Reconciliation Clerk
Notemachine —Crickhowell
- Up to £28,270 a year
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
8d
Merchant Yard Foreperson
Thorncliffe Building Supplies Ltd —Wrexham
- Full-time
- Computer literacy
- Forklift
- Team management
- Employee discount
Quick apply
Assistant Manager
EWE Building Plastics —Mold
- From £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
Quick apply
2d
Trade Counter Sales Assistant
EWE Building Plastics —Caernarfon
- £29,741.40 a year
- Overtime
- Management
- In-person
- Leadership
Quick apply
Yard Worker
Preserved Timber Products Limited —Builth Wells
- £12.71 - £13.50 an hour
- Weekend availability
- Heavy lifting
- Forklift
- Warehouse experience
- Employee discount
Quick apply
12d
Payment Consultant
Teya —Wrexham
- £7,800 a month
- Full-time
- Sales
Weekend - Yard Worker
Boys & Boden Ltd —Llandrindod Wells
- Temporary
- Customer service
- Warehouse experience
- In-person
- Store discount
- Employee discount
Quick apply
Assistant Branch Manager
Huws Gray Group —Queensferry
- Communication skills
- Employee discount
11d
Branch Assistant
LBS Builders Merchants —Aberdare
- £26,932.49 a year
- Full-time
- Employee discount
Quick apply
Yard & Trade Counter Assistant (Holyhead)
C.L. Jones Ltd —Holyhead
- Up to £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- IT
Quick apply
2d
Yard Operative
Thorncliffe Building Supplies Ltd —Wrexham
- £12.71 an hour
- Full-time
- In-person
Quick apply
Yard Assistant (Mynytho)
CL Jones Ltd —Pwllheli
- Up to £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- In-person
Quick apply
2d
Field Sales Representative - Bangor
Flatpay —Bangor
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
TG Concrete, Batcher
TG Group —Porthmadog
- Overtime
- Communication skills
Field Sales Executive – POS & Payments
SumUp —Swansea
- £42,180 - £70,360 a year
- Full-time
- Sales
Quick apply
Trades Assistant - Builders Merchants - Weekends
Boys & Boden Ltd —Welshpool
- Part-time
- Bilingual
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
12d
Field Sales Representative - Wrexham
Flatpay —Wrexham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Assistant Branch Manager
PHC Parts —Swansea
- From £29,000 a year
- Full-time
- Sales
- Supervising experience
- In-person
Quick apply
6d

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Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

merchant jobs in wales

Operations Director - North

Customer Service Advisor

ATM Reconciliation Clerk

Merchant Yard Foreperson

Assistant Manager

Trade Counter Sales Assistant

Yard Worker

Payment Consultant

Weekend - Yard Worker

Assistant Branch Manager

Branch Assistant

Yard & Trade Counter Assistant (Holyhead)

Yard Operative

Yard Assistant (Mynytho)

Field Sales Representative - Bangor

TG Concrete, Batcher

Field Sales Executive – POS & Payments

Trades Assistant - Builders Merchants - Weekends

Field Sales Representative - Wrexham

Assistant Branch Manager

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