About the Role
Are you passionate about helping people, solving problems and making a real difference in your community? If so, this could be the perfect opportunity for you.
As a Money Solutions Assistant, you'll play a vital role in supporting our tenants to sustain their tenancies, improve their financial wellbeing and access the support they need when times are tough. You'll be the first point of contact for customers with early stage rent arrears, building trusted relationships and working proactively to prevent issues from escalating.
This is far more than a traditional collections role. You'll combine excellent customer service with empathy, problem solving and practical support, helping customers navigate financial challenges, access benefits and support services, and stay on track with their rent payments. Every conversation is an opportunity to make a positive impact.
Working as part of our Housing & Communities team, you'll collaborate closely with colleagues across Money Solutions, Neighbourhood Management and New Homes, making this a varied and rewarding position where no two days are the same. One day you could be helping a tenant access financial support, the next assisting with lettings enquiries, safeguarding concerns or community initiatives.
We're looking for someone who genuinely cares about people, enjoys building relationships and thrives in a fast paced environment. In return, you'll join a values driven organisation where your work directly contributes to stronger communities, sustainable tenancies and better outcomes for our customers.
If you're looking for a role where you can use your customer service skills to create real change in people's lives, we'd love to hear from you.
Join us and help make a difference, one conversation at a time.
About You
We're looking for someone who genuinely enjoys helping people and understands the difference a positive conversation can make. You'll be customer focused, approachable and resilient, with the confidence to handle sensitive conversations while treating everyone with empathy, dignity and respect.
You'll be an excellent communicator who can build rapport with a wide range of people, listen carefully to understand their circumstances, and work collaboratively to find practical solutions. Whether you're speaking with a tenant about rent arrears, responding to enquiries, or signposting someone to additional support, you'll always put the customer at the heart of what you do.
We'd love to hear from you if you are:
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Passionate about delivering outstanding customer service and supporting people through challenging situations.
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A confident communicator with strong verbal and written communication skills.
- Organised and able to manage competing priorities in a fast-paced environment.
- Calm, professional and solution-focused when dealing with difficult conversations.
- Comfortable using Microsoft Office applications and learning new systems.
- A team player who enjoys working collaboratively and supporting colleagues across different service areas.
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Flexible, adaptable and willing to take on a variety of tasks to meet the needs of our customers and communities.
Previous experience in housing, income recovery, benefits advice or customer services would be advantageous, but just as important is your ability to demonstrate compassion, resilience and a commitment to helping customers achieve positive outcomes. If you're someone who takes pride in making a difference and shares our values of being Brave, Caring, Genuine, Honest, Respectful and Trustworthy, we'd love to hear from you.
Most importantly, you're someone who sees the person behind the problem and is motivated to helpthem succeed.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
Job Description
The job description will download in PDF format. To request an alternative format, please get in touch.
- Money Solutions Assistant
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
- Application guidance
- Interview preparation
If you require this information in an alternative format, please contact us.
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