Product support associate Work, Jobs in Wales (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
14d
Warehouse Operative
Amazon.com —Swansea
- Full-time
- Employee discount
Production Associate
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
5d
Operations Associate
Gopuff —Swansea
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Team Member
NEXT —Mid Glamorgan
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
12d
Store Associate
ASICS —Bridgend
- Sales
- Customer service
- Health & wellbeing programme
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Jewellery Sales Associate
Mococo —Mold
- £12.50 an hour
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
6d
Digital Twin & AI adoption Engineer (KTP Associate) (111768-0207)
University of Warwick —Welshpool
- £35,608 - £46,049 a year
- University
Senior Product Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £62,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Product management
- Free parking
- Annual leave
9d
Technician
Syensqo —Wrexham
- £27,000 - £30,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- English
- Language training provided
Quick apply
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
1d
Apprentice Sales Associate - Ernest Jones
Ernest Jones —Cardiff
- £7 an hour
- Full-time
- Sales
- Customer service
- Employee discount
Associate Relationship Manager - Mid Markets
Lloyds Banking Group —Cardiff
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
13d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Customer Support Represenative I
Freudenberg Flow Technologies Ltd. —Port Talbot
- Microsoft Office
- Communication skills
- Time management
Sales Associate (part-time 15hr)
VF Corporation —Cardiff
- Part-time
- Customer service
- Merchandising
- English
- Employee discount
Quick apply
2d
Associate Account Manager - Global (2 year fixed term contract)
Atradius —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Work from home
8d

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product support associate jobs near wales

Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

product support associate jobs in wales

Product Support Associate

Warehouse Operative

Production Associate

Operations Associate

Process Operator

Team Member

Store Associate

Customer Service Representative

Jewellery Sales Associate

Digital Twin & AI adoption Engineer (KTP Associate) (111768-0207)

Senior Product Manager

Technician

Customer Subscriptions Associate

Apprentice Sales Associate - Ernest Jones

Associate Relationship Manager - Mid Markets

Customer Service Representative

Retail Team Leader

Customer Support Represenative I

Sales Associate (part-time 15hr)

Associate Account Manager - Global (2 year fixed term contract)

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