Retention manager Work, Jobs in Wales (with Salaries)

General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
7d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Area Security Manager
Mitie —Cardiff
- Weekend availability
- Management
- Military
- Team management
14d
Sales and Retention Manager - FTC
Everlast Gyms —Llanelli
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
1d
Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
Supported Accommodation Manager TAFF175
Taff Housing Association —Abergavenny
- £41,976 a year
- Full-time
1d
Contract Manager
ESS Compass —Brecon
- Hospitality
- Contracts
- Communication skills
- Free parking
- Employee discount
14d
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
7d
Diversity & Inclusion Manager
Oscar Mayer Erith —Wrexham
- £50,000 - £55,000 a year
- Full-time
- Management
- Up to 50% travel
- Supervising experience
- Free parking
- Life insurance
Quick apply
6h
HR Manager
Thermo Fisher Scientific —Newport
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Senior Marketing Manager
The Game Collection —Swansea
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Project management
- Scripting
- Employee discount
- Life insurance
Quick apply
9d
Business Development Manager
Premier Compliance UK LTD —Deeside
- £35,000 - £70,000 a year
- Full-time
- Microsoft Word
- Sales
- Business development
Quick apply
General Manager
Table Table —Bangor
- £44,000 - £50,500 a year
- Full-time
- Leadership
- Restaurant
- Restaurant experience
Quick apply
2d
Sales Manager (Insurance)
Insure My Life —Ammanford
- £30,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
9d
Senior CRM Manager
Admiral —Cardiff
- Hybrid work
- Sales
- Customer service
- SQL
- Annual leave
5d
Commercial Manager
Town Square Spaces Ltd —Ystrad Mynach
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
9d
Head Coach
Everlast Gyms —Merthyr Tydfil
- Part-time
- Employee discount
Quick apply
1d
Client Communications Team Member
Sturgess Mortgage Solutions Ltd —Swansea
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
Quick apply
Quality Manager
Brenntag UK Limited —Swansea
Quick apply

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General Manager

CWRT BLEDDYN HOTEL & SPA -
Usk

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
7 days ago

Benefits

Company pension

Qualifications

Hospitality
Management
Customer service
ADR
Leadership
Communication skills
Hotel experience

Full job description

Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our Hotel. The Hotel General Manager is responsible for the overall management and performance of the hotel, ensuring exceptional guest satisfaction, operational efficiency, financial profitability, compliance with UK regulations, and effective leadership of all hotel departments.

Job Title: Hotel General Manager
Location: Cwrt Bleddyn Hotel & Spa, Usk, Monmuthshire
Reports To: Director

Key Responsibilities

Operations Management

Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and Human Resources.
Ensure the hotel maintains high standards of service, cleanliness, and guest experience.
Monitor and improve operational procedures and service delivery.

Financial Management

Prepare and manage annual budgets and forecasts.
Monitor revenue, costs, payroll, and departmental expenditures.
Maximise occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
Analyse financial reports and implement strategies to improve profitability.

Guest Experience

Ensure outstanding customer service and guest satisfaction.
Address and resolve guest complaints and feedback promptly and professionally.
Maintain high guest review scores and brand standards.

People Management

Recruit, train, develop, and motivate employees.
Conduct performance reviews and manage employee relations matters.
Foster a positive workplace culture and ensure compliance with employment legislation.
Lead departmental managers and promote teamwork across the hotel.

Sales and Business Development

Develop and implement sales and marketing strategies to increase revenue.
Build relationships with corporate clients, travel agents, tour operators, and local businesses.
Promote meetings, events, conferences, and group bookings.

Health, Safety and Compliance

Ensure compliance with UK employment law, health and safety regulations, fire safety requirements, food hygiene standards, GDPR, and licensing regulations.
Conduct regular risk assessments and ensure all statutory requirements are met.
Maintain company policies and operational standards.

Strategic Leadership

Develop and implement business plans to achieve hotel objectives.
Identify opportunities for growth, efficiency, and market expansion.
Monitor industry trends and competitor activity.

Skills and Qualifications

Proven experience as a Hotel General Manager
Strong leadership, communication, and interpersonal skills.
Excellent financial and commercial acumen.
Knowledge of hotel property management systems (PMS) and revenue management.
Strong problem-solving and decision-making abilities.
Knowledge of hospitality legislation and compliance requirements.

Experience

Minimum 5–10 years of hotel management experience, including senior leadership roles.
Experience managing high-volume hotels, airport hotels, conference hotels, or MICE operations is advantageous.

Key Performance Indicators (KPIs)

Guest Satisfaction Scores
Revenue Growth
Occupancy and ADR Performance
Profitability
Employee Retention and Engagement
Health & Safety

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in wales

General Manager

Head of People and Culture

Area Security Manager

Sales and Retention Manager - FTC

Operations Director - North

Supported Accommodation Manager TAFF175

Contract Manager

Operations Manager - Swansea

Diversity & Inclusion Manager

HR Manager

Senior Marketing Manager

Business Development Manager

General Manager

Sales Manager (Insurance)

Land Rover Head of Business

Senior CRM Manager

Commercial Manager

Head Coach

Client Communications Team Member

Quality Manager

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