Service delivery manager Work, Jobs in Wales (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
6d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
7d
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Operations Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £56,208 - £64,807 a year
- Full-time
- Employee assistance programme
8d
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
9d
Service Manager
Care & Repair Carmarthenshire —Flintshire
10d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
13d
Operations Support Manager
CitySprint —Cardiff
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
9d
Hwb Cloud Senior Delivery Manager x 2
Welsh Assembly Government Communication Centre Home —Wales
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Mentoring
- Negotiation
6d
Service Manager
Care & Repair Monmouthshire and Torfaen —Flintshire
- £40,000 a year
- Full-time
10d
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Assistant Store Manager
Aldi —Newtown
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Support For Learning Service Manager
Neath Port Talbot County Borough Council —Neath Port Talbot
- £57,306 - £63,232 a year
- Full-time
- Hybrid work
- Management
- Education
- School
- Employee assistance programme
- Employee discount
5h
Area Security Manager
Mitie —Cardiff
- Weekend availability
- Management
- Military
- Team management
Tenancy Support Officer / Swyddog Cymorth Tenantiaeth
Wales & West Housing —Wales
- £36,788 - £40,718 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Site Manager
Snow White Laundries Ltd —Cardiff
- £50,000 - £55,000 a year
- Overtime
- Management
- Organisational skills
- Computer skills
Quick apply
2d
Project Manager
Cyngor Sir Ynys Môn / Isle of Anglesey County Council —Llangefni
- £40,777 - £45,091 a year
- Full-time
Service Group General Manager - MH&LD
Hywel Dda University Health Board —Carmarthen
- £95,773 - £110,448 a year
- Full-time
3d
Facilities Manager
ISS Facility Services —Bangor
- Management
- Contracts
Quick apply

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Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

6 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

service delivery manager jobs in wales

Service Delivery Manager

Operations Delivery Manager

Operational Manager Street Scene

Security - Regional Support Manager

Operations Manager (SWTRA)

General Manager

Service Manager

Agile Delivery Manager

Operations Support Manager

Hwb Cloud Senior Delivery Manager x 2

Service Manager

Operations Support Manager

Assistant Store Manager

Support For Learning Service Manager

Area Security Manager

Tenancy Support Officer / Swyddog Cymorth Tenantiaeth

Site Manager

Project Manager

Service Group General Manager - MH&LD

Facilities Manager

I want to receive the latest job alerts for service delivery manager in wales

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