Technical support advisor Work, Jobs in Wales (with Salaries)

Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quality Advisor
Murphy Group —Wales
- Annual leave
- Employee discount
Technical Advisor
atal CYF —Tredegar
- From £26,500 a year
- Full-time
- AutoCAD
- CAD
- Driving
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Azure
- Military
- Salesforce
Lead Investigator - Canary Wharf, Cardiff, Sale or Wakefield
Independent Office for Police Conduct —Cardiff
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
5d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
Technician Demonstrator in Programmable and Digital Technologies
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Communication skills
- School
- Annual leave
6d
Technician Demonstrator (Sports Rehabilitation and Massage)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Administrative experience
- Rehabilitation centre
- IT
- Annual leave
Commercial Technical Manager (Eastern UK Counties / Remote)
FMC Agro Limited —Deeside
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Commercial Technical Manager (Western UK Counties / Remote)
FMC Agro Limited —Deeside
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
13d
Customer Contact and Library Advisor
Ceredigion County Council —Aberaeron
- £26,403 - £27,694 a year
- Full-time
- Customer service
- English
- Maths
- Employee discount
8d
Certification Specialist
CSA Group —Hawarden
- Overtime
- Microsoft Word
- Word processing
- Engineering
8d
Senior Manager - Research Prioritisation and Utilisation
Welsh Government —Wales
- £47,675 - £56,445 a year
- Part-time
- Presentation skills
- IT
- Communication skills
6d
Client Experience & Service Manager
Sinclair Group —Swansea
- £55,000 - £70,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Financial Reporting & Technical Accounting Lead - 6 months FTC
Hodge Bank —Cardiff
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Accounting
- Financial services
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
9d
Senior Manager - Research Prioritisation and Utilisation
Welsh Assembly Government Communication Centre Home —Wales
- £47,675 - £56,445 a year
- Full-time
- IT
- Communication skills
5d
Senior Technician Sport Performance Analysis
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Organisational skills
- School
- Annual leave
13d

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Seller Support Advisor, Veeqo

Project Kite - UK Parent -
Swansea

Apply Now

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Microsoft Outlook
Customer service
English
Microsoft Office
IT
Root cause analysis
AI
Communication skills

Full job description

DESCRIPTION

The shift pattern for this role is Saturday through Wednesday, with Thursday and Friday as rest days.

This isn't a typical support role. As Seller Support Advisor, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.

Key job responsibilities

You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
You'll contribute to cross-functional projects, from training development and knowledge base creation to seller onboarding initiatives, and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.

A day in the life
Your day kicks off with a team huddle — a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact — for our sellers and for the team.

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

BASIC QUALIFICATIONS

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Experience in English-language communication skills, both written and verbal
Experience in Customer Service
Experience troubleshooting issues and root cause analysis

PREFERRED QUALIFICATIONS

Knowledge of and passion for e-commerce
Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

technical support advisor jobs in wales

Seller Support Advisor, Veeqo

Quality Advisor

Technical Advisor

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Lead Investigator - Canary Wharf, Cardiff, Sale or Wakefield

IT Customer Service Advisor

Technical Services Assistant

Technician Demonstrator in Programmable and Digital Technologies

Technician Demonstrator (Sports Rehabilitation and Massage)

Commercial Technical Manager (Eastern UK Counties / Remote)

Commercial Technical Manager (Western UK Counties / Remote)

Senior GIS Analyst

Customer Contact and Library Advisor

Certification Specialist

Senior Manager - Research Prioritisation and Utilisation

Client Experience & Service Manager

Financial Reporting & Technical Accounting Lead - 6 months FTC

Service Desk Advisor (First Line Helpdesk)

Senior Manager - Research Prioritisation and Utilisation

Senior Technician Sport Performance Analysis

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