& applications engineers & analysts Work, Jobs in Wallasey, Msy (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
1d
Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
QA Test Engineer
Perfect Portal —Southport
- Full-time
- Hybrid work
- Software troubleshooting
- Databases
- Analysis skills
- Annual leave
- Referral programme
Quick apply
6d
Data Warehouse Developer
Perch Group —Blackpool
- £55,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
7d
QA Automation Engineer
The Granite Group —Liverpool
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Product Designer
The Granite Group —Liverpool
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Business
- Flexible schedule
Quick apply
Data - UK
DBD International —Warrington
- Hybrid work
- Azure
- Computer Science
- SQL
Data Engineer
The Granite Group —Liverpool
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Flexible schedule
Quick apply
Senior QA Automation Engineer
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Flexible schedule
Quick apply
Air ERP Solution Factory Test Engineer
BAE Systems —Warton
- From £51,772 a year
- Hybrid work
5d
UX Designer
Matalan —Liverpool
- Full-time
- Agile
- Employee discount
Quick apply
Data Engineer
BAE Systems —Warton
- From £51,772 a year
- Hybrid work
- SQL
- Agile
- SDLC
6d
Air ERP Solution Factory Senior Tester
BAE Systems —Warton
- From £59,491 a year
- Hybrid work
- Agile
5d
AI Product Lead
DBD International —Warrington
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
Lead Game Security Engineer
Rebellion —Runcorn
- Full-time
- Leadership
- Free parking
- Relocation assistance
Quick apply
NMC Cyber Security Engineering Lead
Police Digital Service —Wigan
- £75,000 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
- Annual leave
- Work from home
5d

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& applications engineers & analysts jobs near wallasey, msy

IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

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& applications engineers & analysts jobs in wallasey, msy

IT Service Desk Analyst

Analyst

QA Test Engineer

Data Warehouse Developer

QA Automation Engineer

Product Designer

Data - UK

Data Engineer

Senior QA Automation Engineer

Air ERP Solution Factory Test Engineer

UX Designer

Data Engineer

Air ERP Solution Factory Senior Tester

AI Product Lead

Lead Game Security Engineer

NMC Cyber Security Engineering Lead

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