Head coach Work, Jobs in Wallasey, Msy (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
1d
Head of OCC System Operability - South
Scottish Power —Birkenhead
- From £70,800 a year
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
1d
People Partner - Head Office and Group
Home Bargains —Liverpool
- Bar
- Microsoft Excel
- Management
- Store discount
- Employee assistance programme
Quick apply
5d
Head of Business Intelligence
Wirral Metropolitan College —Birkenhead
- £55,001 a year
- Full-time
- English
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
4d
Team Leader
KFC Liscard - Wallasey Road —Wallasey
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
Private Football Coach - Head Coach
Calculated Performance —Liverpool
- £12.75 - £20.00 an hour
- Part-time
- First Aid Certification
- Driving
- Mentoring
- Employee discount
Quick apply
3d
Team Manager (Speciality)
Weightmans —Liverpool
- Full-time
- Team management
- Leadership
- Communication skills
People Service Delivery Manager
The Riverside Group —Liverpool
- £43,460 - £48,024 a year
- Full-time
- Oracle
- Microsoft Office
- Human resources
Team Leader
KFC —Wallasey
- Up to £14 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Club Head Coach - Wirral
Nile Wilson Gymnastics —Wirral
- £16 an hour
- Full-time
- Customer service
- Administrative experience
- Preschool
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
Head of HR Strategic Partnering, Grade 7 , Perm, Liverpool, Newport (CLOSING DATE EXTENDED 08/07/2026)
Charity Commission —Bootle
- £57,245 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Human resources
- Annual leave
- Employee discount
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
3d
Head Chef
Grosvenor Casinos —Blackpool
- £33,000 - £35,000 a year
- Weekend availability
- Cooking
- In-person
- Leadership
Quick apply
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
5d
Regional Manager
Community Integrated Care —Farnworth
- £42,567 - £46,331 a year
- Full-time
- Hybrid work
- Management
- Travel
- Annual leave
- Flexible schedule
Quick apply
2d
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply

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Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

head coach jobs in wallasey, msy

Senior Customer Service Manager

Operations Manager

Head of OCC System Operability - South

People Partner - Head Office and Group

Head of Business Intelligence

Team Leader

Private Football Coach - Head Coach

Team Manager (Speciality)

People Service Delivery Manager

Team Leader

Club Head Coach - Wirral

Head of Supply Chain

Head of HR Strategic Partnering, Grade 7 , Perm, Liverpool, Newport (CLOSING DATE EXTENDED 08/07/2026)

Senior Relationship Team Leader

Head Chef

Lead Delivery Manager - DCX

General Manager - Liverpool Area

Implementation & Training Lead

Regional Manager

People Advisor (maternity cover) 9 months FTC (Full Time)

I want to receive the latest job alerts for head coach in wallasey, msy

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