Innovation manager Work, Jobs in Wallasey, Msy (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
2d
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
Shift Station Manager
Network Rail —Liverpool
- £43,588 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
1d
Business Support Co-ordinator
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home
1d
Graduate Project Engineer
Crowder Consulting —Birkenhead
- From £29,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Quick apply
4d
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
8d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Youth Justice Team Manager - WMF2981e
Westmorland & Furness Council —County
- £47,181 - £48,226 a year
- Full-time
- Hybrid work
- Childcare
- Leadership
- Annual leave
- Employee discount
Business Management Graduate
BPO GLOBAL INTERIM MANAGEMENT LTD —Liverpool
- From £26,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
7h
Project Manager
Oh Polly —Wirral
- £55,000 - £60,000 a year
- Hybrid work
- Management
- Project management
- Employee discount
- Gym membership
Quick apply
Business Systems Manager
The Liverpool Institute for Performing Arts —Liverpool
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
1d
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
5d
Head of PaaS Product Management
EA Technology —Chester
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Product management
- Referral programme
Quick apply
Department Manager
GOOUTDOORS —Liverpool
- Weekend availability
- Communication skills
- Employee discount
Quick apply
Brand Marketing Manager
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Project management
- Presentation skills
- Annual leave
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
QC Manager
Vantive —Liverpool
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Incubator Business Innovation Manager
NSG Group —Ormskirk
- Up to £50,000 a year
- Full-time
- Communication skills
Quick apply
Research Co-ordinator
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £39,959 - £48,117 a year
- Full-time
- University
- IT
1d

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innovation manager jobs near wallasey, msy

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month
2 days ago

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

innovation manager jobs in wallasey, msy

Senior Customer Experience Manager

Contracts Coordinator

Shift Station Manager

Business Support Co-ordinator

Graduate Project Engineer

Programme Manager

Head of Field Service Operations (UK & Ireland)

CRM & Lifecycle Manager

Youth Justice Team Manager - WMF2981e

Business Management Graduate

Project Manager

Business Systems Manager

Head of People Services

Head of PaaS Product Management

Department Manager

Brand Marketing Manager

UK Sales Manager

QC Manager

Incubator Business Innovation Manager

Research Co-ordinator

I want to receive the latest job alerts for innovation manager in wallasey, msy

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