customer experience coordinator Work, Jobs in wallington, sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Sales & Admin Coordinator
Santoro Ltd —London
- £25,000 - £28,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
12d
Recruitment Coordinator
Fast UK —Croydon
- £25,000 - £27,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
4d
Operations Support Assistant
Portland Brown —London
- Up to £30,000 a year
- Administrative experience
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
3d
Community & Guest Experience Coordinator
Luna House Events —London
- From £45,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Sick pay
Quick apply
People & Learning Coordinator
RHP —Teddington
- £29,714 a year
- Full-time
- Administrative experience
- Annual leave
7d
Patient Pathway Coordinator - Diabetes and Endocrinology
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
3d
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
9d
Customer Service Coordinators
AXA —Redhill
- £24,479 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee discount
Disclosure Coordinator
RHP —Teddington
- £34,650 a year
- Full-time
- Organisational skills
- Annual leave
10d
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
3d
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
9d
Fleet Coordinator
Eddison White —Merton
- £27,000 - £29,000 a year
3d
Aftercare Co-Ordinator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer service planning coordinator
Netbox Recruitment —Biggin Hill
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Administrative experience
10d
Guest Experience Coordinator
MAPP —London
- £27,000 - £30,000 a year
- Full-time
3d
Hospitality Operations Coordinator
Portland Brown —London
- Up to £30,000 a year
- Hospitality
- Administrative experience
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Front of House Co-Ordinator
Dalmeny House Dental —London
- £14 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
- Employee discount
Quick apply
10d

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customer experience coordinator jobs near wallington, sry

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
4 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

customer experience coordinator jobs in wallington, sry

Freshdesk coordinator

Sales & Admin Coordinator

Recruitment Coordinator

Operations Support Assistant

Admin Support / Operations Coordinator (Online Pharmacy)SW19

Community & Guest Experience Coordinator

People & Learning Coordinator

Patient Pathway Coordinator - Diabetes and Endocrinology

Customer Experience Coordinator

Customer Service Coordinators

Disclosure Coordinator

Customer Service Coordinator

Resolution Coordinator

Fleet Coordinator

Aftercare Co-Ordinator

Customer service planning coordinator

Guest Experience Coordinator

Hospitality Operations Coordinator

Office Workflow Co-ordinator

Front of House Co-Ordinator

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