support coordinator Work, Jobs in wallington, sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Care Coordinator
Cera Care —Wallington
- £28,976 a year
- IT
- Time management
- Employee assistance programme
- Employee discount
Disclosure Coordinator
RHP —Teddington
- £34,650 a year
- Full-time
- Organisational skills
- Annual leave
11d
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
4d
People & Learning Coordinator
RHP —Teddington
- £29,714 a year
- Full-time
- Administrative experience
- Annual leave
8d
Patient Pathway Coordinator - Diabetes and Endocrinology
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
3d
Wellbeing Coordinator
Prime Care Group —London
- £14 an hour
- Weekend availability
- In-person
- Communication skills
Quick apply
11d
Operations Support Assistant
Portland Brown —London
- Up to £30,000 a year
- Administrative experience
Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Lifestyle Lead
Care UK —South Croydon
- Care plans
- Annual leave
- Employee discount
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
4d
Programme Coordinator
Samaritans —Ewell
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
9d
Activities Organiser (Job Share)
John Whitgift Foundation —South Croydon
- Full-time
- English
- Organisational skills
- Communication skills
8d
Recruitment Coordinator
Royal Star & Garter —Twickenham
- £27,500 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
4d
Pastoral Coordinator
Outcomes First Group —Epsom
- Up to £29,000 a year
- Monday to Friday
- Leadership
- School
- Employee discount
Aftercare Co-Ordinator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Fleet Coordinator
Eddison White —Merton
- £27,000 - £29,000 a year
4d
UCAS Advisor & Oxbridge Coordinator
Newstead Wood School —London
- Full-time
- School
Community, Participation & Volunteering Co-ordinator
National Trust —London
- £32,682 a year
- Weekend availability
- Public speaking
- Communication skills
- Free parking
- Employee assistance programme
12d
Fleet Operations Coordinator
Wayve —London
6d

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
5 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

support coordinator jobs in wallington, sry

Freshdesk coordinator

Care Coordinator

Disclosure Coordinator

Admin Support / Operations Coordinator (Online Pharmacy)SW19

People & Learning Coordinator

Patient Pathway Coordinator - Diabetes and Endocrinology

Wellbeing Coordinator

Operations Support Assistant

Customer Support & Order Coordinator | Mon-Fri

Lifestyle Lead

EHCP Coordinator

Programme Coordinator

Activities Organiser (Job Share)

Recruitment Coordinator

Pastoral Coordinator

Aftercare Co-Ordinator

Fleet Coordinator

UCAS Advisor & Oxbridge Coordinator

Community, Participation & Volunteering Co-ordinator

Fleet Operations Coordinator

I want to receive the latest job alerts for support coordinator in wallington, sry

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