Business support Work, Jobs in Walsall, Wmd (with Salaries)

Customer Service
Grain and Frame —Oldbury
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Transport Administrator
D E O'Reilly Ltd —Aldridge
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
1d
Part-Time Recruitment and HR Assistant
Jones Weatherproofing —Walsall
- £13.75 an hour
- Part-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Stock Administrator
BCA —Walsall
- £14.11 an hour
- Monday to Friday
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Quick apply
Client Relationship Team Lead
Davisons Law —Cannock
- Full-time
- Management
- Customer service
- English
- Free parking
- Annual leave
Quick apply
12d
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Customer Service Officer
City of Wolverhampton Council —Wolverhampton
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
7h
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
Project Administrator
Greenstorm —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
- Leadership
- Work from home
Quick apply
1d
One Stop - Business Plan Project Coordinator
One Stop —Brownhills
- Part-time
- IT
- Communication skills
1d
Business Analyst
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Financial services
- Employee assistance programme
1d
Receptionist
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
8d
Estate Agent
The Property Experts —Walsall
- £8,400 a month
- Remote
- Sales
- Administrative experience
Depot Coordinator
EMR Group —Wednesbury
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
5d
Receptionist
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
8d
Vehicle Finance Assistant
Big Motoring World —Cannock
- Up to £27,693 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Logistics Administrator
Walsall Healthcare NHS Trust —Walsall
- £25,760 - £27,476 a year
- Full-time
1d
Personal Assistant
The AA —Oldbury
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
5d
Business Support
COLAS —Wolverhampton
- £24,675 - £28,000 a year
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
12d
Customer Service & Administration Coordinator – International & Offshore Logistics
Sheldon Clayton Logistics —West Bromwich
- From £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d

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Customer Service

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Outlook
Customer service
ERP systems
Communication skills

Full job description

Customer Experience & Aftercare Advisor

Location: Oldbury, West Midlands
Salary: £30,000 – £35,000 per year, depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am – 4:30pm / 9:00am - 5:30pm (depending on preference)
Weekends: No weekends
Working Pattern: Office-based

The Opportunity

Grain and Frame is looking for a thoughtful, organised and confident Customer Experience & Aftercare Advisor to join our small team.

This is a varied customer-focused role in a growing premium furniture business. You will support customers before and after their purchase, help resolve delivery or product issues, and play an important part in making sure every customer feels listened to, respected and well looked after.

This is not a call centre role. You will be given trust, support and responsibility, with regular Monday to Friday hours, no weekend work and a stable working pattern; 8:00 am – 4:00 pm or 9:00 am - 5:30 pm, depending on your preference.

About Grain and Frame

Grain and Frame is a growing furniture brand specialising in premium dining tables and home furniture.

We are a small, friendly team based in Oldbury, with a focus on quality products, honest communication and excellent customer care. Our customers are often making an important purchase for their home, so the way we support them really matters.

You will be joining a business where people work closely together, help each other and take pride in doing things properly.

About the Role

As our Customer Experience & Aftercare Advisor, you will be a key point of contact for customers via phone and email.

You will receive sales calls from customers who are interested in our dining tables and chairs, helping guide them through their options so they can choose the right furniture for their home.

You will also help with delivery updates, aftercare questions and product-related issues. When something has gone wrong, such as a damaged item or a delivery issue, you will help guide the customer through the next steps in a calm, clear, and reassuring way.

You will work closely with our warehouse, logistics team and our team to make sure customer issues are followed through properly and resolved fairly.

Key Responsibilities

Your responsibilities will include:

Responding to customer enquiries by phone and email
Supporting customers before, during and after their purchase
Helping resolve delivery issues, product concerns and aftercare queries
Handling damaged product complaints calmly and professionally
Coordinating with the warehouse, logistics team and courier partners
Booking deliveries, collections and replacements where needed
Keeping customers updated clearly and proactively
Maintaining accurate records across Gmail, Google Sheets and courier systems
Sharing feedback with the rest of the team, where customer issues or patterns could be improved

About You

We are looking for someone who is naturally calm, friendly and well organised.

You should enjoy helping people, be confident speaking on the phone, and stay composed when a customer is upset or frustrated. You do not need to have all the answers straight away, but you do need to be willing to listen, ask the right questions and follow things through.

You would be a great fit if you are:

Warm, calm and professional with customers
Confident speaking on the phone
Clear and thoughtful when writing emails
Well organised and reliable
Good at managing your own workload
Comfortable working as part of a small team
Able to stay fair and balanced in difficult conversations
Practical and solution-focused
Empathetic without taking things personally
Comfortable using email, spreadsheets and business systems
Someone who takes pride in doing a job properly

Experience

Previous experience in a customer-facing role is important. This could be in customer service, customer experience, aftercare, sales support, retail, hospitality, admin, reception work, logistics support or another people-focused role.

Experience dealing with complaints, delivery issues, product issues or aftercare queries would be helpful, but we are more interested in your character, communication style and ability to stay calm and organised.

Experience using Gmail, Google Sheets, courier systems or ERP systems would be useful, but training can be provided.

What Makes This Role a Good Opportunity

This is a stable, rewarding role in a growing business where your contribution will be noticed.

You will work closely with the owners and the wider team, with clear expectations, support when needed and the trust to manage your responsibilities. Because we are a small team, you will have variety in your day and the opportunity to make a real difference to how customers experience Grain and Frame.

This role would suit someone who wants to feel valued at work, be part of a supportive team and take ownership of meaningful customer relationships.

What We Offer

£30,000 – £35,000 per year, depending on experience
Full-time, permanent role
Monday to Friday working hours
No weekend work
8:00 am – 4:30 pm / 9:00 - 5:00 pm working day
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Small, friendly team environment
Direct access to the business owners
A trusted role with real responsibility
Supportive, non-corporate working culture

This Role Could Be Right For You If...

You are looking for a stable, positive role where you can use your communication skills, help customers and be part of a small team.

You enjoy bringing calm to difficult situations, solving problems and making people feel reassured. You are organised, dependable and like the idea of working somewhere that values kindness, common sense and doing things properly.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in walsall, wmd

Customer Service

Transport Administrator

Part-Time Recruitment and HR Assistant

Stock Administrator

Client Relationship Team Lead

Shift Operations Manager

Customer Service Officer

Transport Co-ordinator

Project Administrator

One Stop - Business Plan Project Coordinator

Business Analyst

Receptionist

Estate Agent

Depot Coordinator

Receptionist

Vehicle Finance Assistant

Logistics Administrator

Personal Assistant

Business Support

Customer Service & Administration Coordinator – International & Offshore Logistics

I want to receive the latest job alerts for business support in walsall, wmd

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