Service engineer Work, Jobs in Walsall, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
3d
Mobility Service Engineer
Easy Living Mobility —Cannock
- £26,000 - £29,000 a year
- Overtime
- Customer service
- Electrical experience
- Driving
- Employee discount
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Service Engineer
Aquarius Ltd —West Bromwich
- From £29,120 a year
- Overtime
- Schematics
- Maintenance
- Plumbing
Quick apply
Operations Co-Ordinator
Skanska —Walsall
- Computer skills
- Bereavement leave
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
Multi-trade Operative
Bromford —Wolverhampton
- £35,824.25 a year
- Overtime
- Carpentry
- Customer service
- Plumbing
- Employee discount
- Sick pay
2d
Trainee White Goods Engineer
Currys —Wednesbury
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Electrical experience
- Annual leave
- Employee discount
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Technical Support & Installation Engineer
Labfax Ltd —Telford
- £30,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
Quick apply
5d
Support Fire Safety Engineer and DIYer
MAGG Fire Services Limited —Penkridge
- £25,420 - £30,000 a year
- Part-time
- Maintenance
- Power tools
- In-person
- Free parking
Quick apply
12d
Field Service Engineer
AJM Healthcare —Cannock
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
14d
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Maintenance Supervisor
Safran —Wolverhampton
- Full-time
- Engineering
- Maintenance
- Continuous improvement
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- £28,000 - £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

service engineer jobs in walsall, wmd

2nd Line Support Engineer- Permanent

IT Technical Support (1st Line)

Mobility Service Engineer

Service Desk Analyst / IT Support Help Desk Technician

Service Engineer

Operations Co-Ordinator

Maintenance Operative - 20 hours

Multi-trade Operative

Trainee White Goods Engineer

2nd Line Support Technician

Technical Support & Installation Engineer

Support Fire Safety Engineer and DIYer

Field Service Engineer

IT Field Service Engineer

Human Factors Consultant (All Levels)

2nd Line Help/Service desk Engineer

Field Service Engineer

Maintenance Supervisor

IT Engineer

Field Service Administrator

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