Complaints manager Work, Jobs in Walsall (with Salaries)

Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
8d
Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Senior Practice Manager-GP Surgery
Swanpool Medical Centre —Tipton
- £50,000 - £60,000 a year
- Part-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
7d
Assistant Manager
Horizon Cremation (Cannock) Ltd —Cannock Chase
- Full-time
- Management
- Leadership
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
1d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
11d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Store Manager
Aldi —Burntwood
- £52,910 - £69,000 a year
- Annual leave
Operations Manager
HM Courts & Tribunal Service —Birmingham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
10d
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
1d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
9h
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
6d
Operations Manager
HM Courts and Tribunals Service —Birmingham
- £42,914 - £46,182 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
10d
Customer Service Advisor
ASSA ABLOY —Willenhall
- Customer service
- Microsoft Office
- Administrative experience
1d
Practice Manager GP Surgery
Fordhouses Medical Centre —Wolverhampton
- £19 - £22 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
5h
Bar Manager
The Malt at Landywood —Walsall
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Area Manager
KBG Security Solutions —West Bromwich
- From £28,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply

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Customer Service Contact Centre Manager

City of Wolverhampton Council -
Wolverhampton

Apply Now

Job details

Full-time
£52,413 - £56,730 a year
8 days ago

Qualifications

CRM software
Management
Customer service
Continuous improvement
Communication skills

Full job description

Job Introduction

Customer Service Contact Centre Manager

Salary - £52,413 - £56,730 (Grade 8)

Hours - Full Time 37 Hours

Contract type - full time (37 Hours), permanent

Work Style - Flexible

City of Wolverhampton Council is looking for an experienced and forward-thinking Contact Centre Manager to lead the delivery of high-quality customer contact across face-to-face, telephone, email and digital channels. This is an exciting opportunity to shape a high-performing service, drive continuous improvement and help ensure residents, businesses and visitors can access council services easily and effectively.

What you’ll do

Lead the operational delivery of customer contact services across multiple channels.
Provide visible leadership to teams and managers, ensuring excellent day-to-day service performance.
Drive productivity, performance and service improvement, using insight and data to inform decisions.
Work with senior stakeholders to plan for change, demand and future service developments.
Support and develop leaders and teams through coaching, performance management and continuous professional development.
Ensure complaints, escalations, compliance and operational risks are managed effectively.

What we’re looking for

Substantial management experience in a customer service or contact centre environment.
A track record of leading operational teams, improving performance and delivering change.
Strong communication and stakeholder management skills, with the ability to influence at all levels.
Experience using performance data, CRM systems and contact centre technology to improve services.
A commitment to excellent customer experience, equality, compliance and continuous improvement.
A relevant professional or management qualification, or equivalent experience.

If you are a motivated leader with the experience to manage a complex, fast-paced customer service operation and the passion to improve how people access council services, we would love to hear from you.

Interview Details

Interviews due to take place 14 July 2026 and 15 July 2026

If you are interested in applying for this position and require further information, please contact Lisa Powell, [email protected]

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Apply Now

Refine Your Search

complaints manager jobs in walsall

Customer Service Contact Centre Manager

Complaints Manager

Customer Relationship Manager

Senior Practice Manager-GP Surgery

Assistant Manager

Quality Assurance and Development Manager

Hygiene Manager

Store Manager

Operations Manager

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Cleaning Manager

Quality and Compliance Assurance Officer (Part-Time)

Empty Homes Manager

Senior Scheduler

Customer Experience Manager

Operations Manager

Customer Service Advisor

Practice Manager GP Surgery

Bar Manager

Area Manager

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