Station manager Work, Jobs in Waltham, Ess (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Reception Manager
YOTELPAD London Stratford Mission Control —London
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
11d
Assistant General Manager
TeamSport —Edmonton
- Weekend availability
- Bar
- Management
General Manager - Catford,next to the Train Station
Portobello —London
- £42,000 - £45,000 a year
- Full-time
- Hospitality
- Bar
Quick apply
Community Manager
Morro UK —Canada Water
- £30,000 - £35,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
9d
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
Assistant Lettings Manager
Crown Home Buying and Letting —Tower Hill Station
- £35,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
13d
Reservations Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Station Reception Officer
Equans —Sutton
- Full-time
- Customer service
- English
- IT
- Annual leave
- Employee assistance programme
Nursery Manager
Bright Horizons —Loughton
- From £43,243.20 a year
- Full-time
- Preschool
- Leadership
- School
- Annual leave
Quick apply
Recruitment and HR Coordinator
Only Care Limited —Harrow
- £24,420.00 - £40,566.06 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
9d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Enfield
- Full-time
- Customer service
- English
- Administrative experience
Deputy Manager
Three Crowns —London
- £34,500 - £36,000 a year
- Overtime
- Employee discount
Quick apply
13d
Assistant General Manager
Wild by Tart —Belgravia
- £47,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Store discount
- Employee discount
Quick apply
9d
KAM - KEY ACCOUNT MANAGER PACKAGING
UK FOOD PACKAGING —Waltham Cross
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Back of House (BOH) and Logistics Assistant Manager
Smart Group Ltd —London
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Cafe Manager - Specialty Coffee & bakery - Clapham junction station
Knot Artisan Coffee and Pretzels —London
- £37,000 - £40,000 a year
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Library Assistant
Newham Council —Plaistow
- £29,856 a year
- Part-time
- Customer service
- IT
4d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
8d
Front of House Admin
LIPS Healthcare —Battersea
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
9d

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Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

station manager jobs in waltham, ess

Customer Service Agent

Reception Manager

Assistant General Manager

General Manager - Catford,next to the Train Station

Community Manager

Front of House & Office Coordinator

Assistant Lettings Manager

Reservations Manager

Station Reception Officer

Nursery Manager

Recruitment and HR Coordinator

Delivery Station Liaison Agent

Deputy Manager

Assistant General Manager

KAM - KEY ACCOUNT MANAGER PACKAGING

Back of House (BOH) and Logistics Assistant Manager

Cafe Manager - Specialty Coffee & bakery - Clapham junction station

Library Assistant

Passenger Services Agent

Front of House Admin

I want to receive the latest job alerts for station manager in waltham, ess

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