Application support specialist Work, Jobs in Waltham Cross, Ess (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
11d
Data onboarding specialist
Titchfield Group —Hatfield
- £27,500 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
11d
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Internal Recruiter & Compliance Manager
The Dwelling Doctors —Waltham
- £35,000 - £40,000 a year
- Full-time
- Management
- Human resources
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
5d
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Hotel
- Analysis skills
Application Support Specialist
Royal London —London
- Azure
- Doctoral degree
- Computer Science
- Annual leave
IT Support
Feefo London Office —London
- £31,420.00 - £49,089.62 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Flexitime
- Work from home
Quick apply
1d
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Analyst, Knowledge Management Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Travel Consultant
Trailfinders —Chelmsford
- £44,000 - £49,000 a year
- Sales
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
1d
Order Operations Manager
Princeps Electronics Limited —Harlow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply
Fire Risk Assessment Administrator
Mitie —Waltham Abbey
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Typing
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
LIMS Implementation Specialist
Magentus —London
- £45,000 - £55,000 a year
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
Learner Support Specialist
QA —London
- Remote
- No degree
- AI
- Teaching
- Annual leave
- Employee assistance programme
Bank Medical Records Administrator
Spire Healthcare —Ilford
- Part-time
- Computer literacy
- Annual leave
3d

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application support specialist jobs near waltham cross, ess

Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
11 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

application support specialist jobs in waltham cross, ess

Customer Support Specialist (Application Support)

Data onboarding specialist

Application Support Specialist

Internal Recruiter & Compliance Manager

Executive Assistant to CEO

Application Support Specialist

Application Support Specialist

IT Support

Product Support Specialist - EMEA

Analyst, Knowledge Management Specialist

Technical Support Specialist

Travel Consultant

Zara Operations Store Specialist

Order Operations Manager

Police Officer - Inner London

Fire Risk Assessment Administrator

Continuous Improvement & Innovation Specialist

LIMS Implementation Specialist

Learner Support Specialist

Bank Medical Records Administrator

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