Delivery manager Work, Jobs in Walton Le Dale, Lan (with Salaries)

Customer Service Manager
Elis —Chorley
- £48,000 - £55,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
6d
Delivery Manager
Summize —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
8d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Customer Service Manager
Remma Business Support Services Ltd —Manchester
- £3,300 - £5,600 a month
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1h
Contract Delivery Manager – Striker II
BAE Systems —Warton
- From £65,498 a year
- Hybrid work
9d
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
B2B timber Sales Manager
Wood and Good —Blackburn
- £25,079.04 - £69,468.45 a year
- Temporary
- Hybrid work
- Management
- Sales
- Salesforce
Quick apply
8d
Local Business Development Manager
Lookers —Preston
- £25,000 a year
- Full-time
- Sales
- Business development
- Negotiation
- Annual leave
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Change Delivery Manager
Freshfields —Manchester
- Full-time
- PMP
- Microsoft Office
- Project management
10d
Area Manager
Amazon UK Services Ltd. —Preston
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Delivery Manager
Elevate Technology Group —Manchester
- £40,000 - £45,000 a year
- Mentoring
Lead Agile Delivery Manager
HippoDigital —Manchester
- £69,000 - £77,500 a year
- Hybrid work
- Agile
- In-person
- Employee discount
4d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Service Delivery Manager
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Delivery Manager
Veolia ES (UK) Limited —Fleetwood
- £32,786.96 a year
- Full-time
- Management
- Computer literacy
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Regional Branch Manager
M Barnwell Services —Manchester
- £30,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Manager
Farmfoods —St Helens
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Service Delivery Manager
ISS Facility Services —Bolton
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
Delivery Manager
UBDS Group —Manchester
- Hybrid work
- Azure
- AWS
- Project management
Quick apply

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Customer Service Manager

Elis -
Chorley

Apply Now

Job details

£48,000 - £55,000 a year
6 days ago

Benefits

Company pension
Employee assistance programme
On-site parking

Qualifications

Driving Licence
Customer service
Continuous improvement
Communication skills

Full job description

About a career with Elis

We are looking for an enthusiastic and experienced Customer Service Manager to join our site at Chorley and lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation. The Customer Service Manager will also be responsible for the commercial terms (contract Management) and Price conditions (increases / discounts) and along with the rest of the site management team will ensure optimal delivery on expectations.

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

Your Mission at Elis

Customer Service Focus

Plan and manage customer service operations within cost lines and relevant KPIs.
Improve Customer Service operations to lower customer effort and improve retention.
Monitor operational part of SLA and manage successes/failures.
Responsible for start-up and termination of customers.
Solutions to customer issues within mandate, including credit notes within mandate.

Commercial Focus

Accountable for retention on portfolio accounts and ensure standard commercial terms.
Shared responsibility for credit monitoring with shared service.

Leadership

Coach and train customer service employees (office and field based) to ensure right competence levels.
Manage all Customer Service resources, including personnel.

Continuous improvement

Operational improvements on New Business and Quotes process and procedure.
Improvement initiatives for CS operations.
Operational improvements on plant and CU level (influence).
Identify and implement opportunities for problem prevention.

What will make you stand out?

Excellent verbal & written communication skills.
Ability to listen to and influence peer group and department team members.
Good attention to detail and the ability to analyse data.
Continuously improve the department and/or team.
Ability to organise self and others to ensure tasks are carried out in a timely manner.
Strong collaboration & influencing skills across departments and sites.
Driver’s license.
Educated to degree level or equivalent and/or experience in customer service management and coaching teams, with a track record of success.
Experience of implementing continuous improvement programmes.

What's on offer?

33 Days Holiday
Company Pension
Employee Assistance Programme
On-site Parking
Private Medical
Life Assurance

National structure to facilitate ambition.
Salary of £48,000 - £55,000 depending on experience plus bonus
33 days holiday per year
Company Pension
Private Medical
Working with a great team

Interested?

Then apply online! Your contact person:

Helena Fearnley-Brown

Tel: [email protected]

Apply Now

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Customer Service Manager