Head of digital Work, Jobs in Walton Le Dale, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Digital
Hakim Group —Darwen
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Free parking
- Employee discount
10d
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
9d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Head of Gaming Growth
Betfred —Manchester
- Full-time
- Analysis skills
- Leadership
- Marketing
- Employee assistance programme
Quick apply
Head of Communications and Marketing
Derian House Children's Hospice —Fulwood
- £51,500 - £56,500 a year
- Full-time
- Management
- Hospice
- Leadership
- Free parking
- Employee discount
Quick apply
11d
Brand Marketing Manager
Flavour Warehouse Group —Darwen
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
- Life insurance
Quick apply
Community Sports Coach (Programmes)
Preston Grasshoppers Community Foundation —Preston
- £25,500 a year
- Weekend availability
- Hybrid work
- First Aid Certification
- Travel
- Mentoring
Quick apply
4d
Head of Paid Digital
CNS Media Ltd —Manchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
- Gym membership
Quick apply
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
11d
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
3d
Asset Strategy Manager
Progress Housing Group Ltd —Leyland
- £59,901 a year
- Analysis skills
- Travel
- Annual leave
- Work from home
7d
H&S Coordinator
Dr. Oetker —Leyland
- Full-time
- Free parking
- Annual leave
Achievement Tutor
The Manchester College —Manchester
- £26,344.80 - £37,871.20 a year
- Part-time
- Education
- Annual leave
- Employee assistance programme
4d
Head of Studio Entertainment
BBC —Salford
- Full-time
- Driving
- Leadership
9d
International Marketing Manager
Flavour Warehouse Group —Darwen
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Employee discount
- Life insurance
Quick apply
8d
Head of Product & Digital
Specscart. —Bury
- Full-time
- Software development
- AI
Quick apply
2d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of digital jobs in walton le dale, lan

Head of Customer Experience

Head of Digital

Head of Commercial - Digital

General Manager

CRM Manager

Head of Gaming Growth

Head of Communications and Marketing

Brand Marketing Manager

Community Sports Coach (Programmes)

Head of Paid Digital

Head of Change

Head of Contract Management

Head of Content

Head of Resourcing

Asset Strategy Manager

H&S Coordinator

Achievement Tutor

Head of Studio Entertainment

International Marketing Manager

Head of Product & Digital

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