Client manager Work, Jobs in Walton On Thames, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Programme Manager (Contract)
Linear Executive Search —London
- £750 - £950 a day
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
Quick apply
2d
Area Support Manager
Impact Food Group —Chertsey
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
11d
Associate Customer Success Manager – Risk
LSEG (London Stock Exchange Group) —London
- Full-time
- Master's degree
- Bachelor's degree
- Business
Office Manager
Michael Page —Shepperton
- £30,000 - £35,000 a year
- Organisational skills
6d
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
General Manager
Lampton Leisure —Feltham
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Gym membership
6d
Front Line Desk Manager
Healix International —Esher
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
- Employee discount
Quick apply
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Gym Manager
Snap Fitness Addlestone —Addlestone
- From £30,000 a year
- Full-time
- Bilingual
- Management
- Customer service
- Employee discount
- Gym membership
Quick apply
Client Liaison Manager
Avery Healthcare —Cobham
- £35,000 - £37,000 a year
- Sales
Quick apply
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
11h
Senior Client Success Manager
Unmind —London
- Full-time
- Hybrid work
- Communication skills
6d
CLIENT MANAGER
Further Group —London
- Communication skills
Purchasing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £63,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

client manager jobs in walton on thames, sry

Customer Service Manager

Client Engagement Manager

Programme Manager (Contract)

Area Support Manager

Associate Customer Success Manager – Risk

Office Manager

Reservations Agent Day

Client Success Manager - Fully Remote

General Manager

Front Line Desk Manager

Customer Service Manager - Hospitality Airport Lounge

Relationship Manager

Gym Manager

Client Liaison Manager

Customer Success Manager

Senior Client Success Manager

CLIENT MANAGER

Purchasing Manager

Strategic Account Manager

Junior Account Manager (Customer Support)

I want to receive the latest job alerts for client manager in walton on thames, sry

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