Director of customer experience Work, Jobs in Wanstead, Gtl (with Salaries)

Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
4d
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Brand Director (gn) - More Nutrition (German speaking)
The Quality Group GmbH —London
- Full-time
- Hybrid work
- English
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
9d
Operations & Executive Assistant to the Managing Director
AM Facilities Management —London
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
Quick apply
12d
Senior Sales Executive- UK
RealTrust —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Mentoring
- Work from home
- Referral programme
Quick apply
10d
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Customer Experience Director
JLL —London
- Agile
- IT
- Communication skills
9d
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
14d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
13d
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
Brand and Digital Marketing Director
CGI —London
- Full-time
- Leadership
- Communication skills
- Marketing
Quick apply
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills

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Operation Manager

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
4 days ago

Benefits

On-site gym
Company pension
Company events
On-site parking

Qualifications

Operations management
Maintenance
Electrical systems
Team management
Contracts
Leadership
Communication skills

Full job description

Operations Manager

Location: Brentwood Office

Reports to: Managing Director

The Role

Job Summary

The Operations Manager is responsible for overseeing all aspects of daily operations, ensuring that works (from small maintenance jobs to large-scale electrical installations) are executed efficiently, safely and profitably.

This role bridges technical expertise, team leadership, client management and strategical operational planning.

The Operations Manager ensures compliance with industry standards, optimises workforce performance, manages budgets, and fosters a culture of safety, accountability and continuous improvement.

Key Responsibilities

1. Operational Oversight and Contract Management

Plan, schedule and monitor all electrical contracts, including installations, repairs and preventative maintenance
Allocate resources efficiently, ensuring the right personnel, tools and materials are available for each contract
Tract Contract milestones, timelines and deliverables to ensure deadlines are met
Develop contingency plans to address delays, resource shortages or unexpected technical issues
Implement and maintain standard operating procedures for field and office operations

2. Leadership and Team Management

Manage and support Contract Managers in ensuring delivery of contracts
Lead, mentor and manage electricians, technicians, supervisors and support staff on all contracts
Conduct regular performance reviews and identify training needs to enhance skills and safety awareness
Foster a collaborative, accountable and results-driven working environment
Recruit, onboard and retain qualified staff to achieve operational needs
Promote professional development and career growth within the team

3. Quality Assurance and Safety Compliance

Ensure all electrical works comply with local and national electrical codes, safety regulations and Company y Policies
Implement and monitor strict safety protocols on all job sites
Conduct regular audits, inspections, risk assessments to prevent accidents and ensure quality standards
Investigate incidents, near misses or client complaints, implementing corrective measures as needed
Ensure the business is kept up to date in regulatory changes and industry best practices

4. Client and Stakeholder Relations

Serve as the primary point for clients regarding contract status, scheduling and technical advice
Maintain strong relationships with suppliers, subcontractors, regulators and other key stakeholders
Address client concerns promptly and professionally, ensuring customer satisfaction
Develop proposals, plans and progress reports for clients and Senior Management

5. Financial and Resource Management

Prepare and manage budgets, labour costs and materials procurement
Monitor contract profitability and operational costs, recommending cost saving initiatives
Approve purchase orders and invoices in line with Company policy
Analyse operational data and productivity metrics to identify areas for improvement
Contribute to strategic planning, forecasting and resource allocation for future contracts

6. Continuous Improvement

Identify opportunities to streamline operations, reduce waste and increase productivity
Introduce and implement new technologies, tools and systems to enhance contract efficiency
Foster a culture of innovation, accountability and operational excellence
Evaluate feedback from clients and team members to refine process and service delivery

7. Reporting and Documentation

Maintain accurate records of the contracts’ performance, budgets, safety reports and employee performance
Generate periodic reports for Senior Management on operational performance, challenges and opportunities
Ensure compliance with internal reporting standards, client documentation and regulatory requirements

Qualifications & Experience

Minimum 5-10 years’ experience in electrical services, contract and/or operations management
Strong commercial awareness and understanding of contract profitability
Electrical background with knowledge of electrical systems, installation, repair and maintenance practices (qualified electrician or equivalent industry experience)
Excellent leadership and exceptional team management skills
Proven experience managing multiple fast-paced contracts
Effective communication, client relation and stakeholder skills
Strong problem solving, decision making and organisational expertise
Knowledge of Occupational Health and Safety Regulations

Pay: £65,000.00-£75,000.00 per year

Benefits:

Company events
Company pension
On-site gym
On-site parking

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in wanstead, gtl

Operation Manager

Director, Banking Partnerships

Global Managing Director - Consumer

Client Relationship Manager (Maternity Cover)

Client Engagement Manager

Brand Director (gn) - More Nutrition (German speaking)

Massimo Dutti Operations Manager- Regent Street

Commercial Director

Customer Experience Director

Operations & Executive Assistant to the Managing Director

Senior Sales Executive- UK

VP, Customer Experience & Services

Customer Experience Director

Director of Customer Success

PMO Manager

Head of Learning & Development

Senior Marketing Manager

Community Manager

Brand and Digital Marketing Director

Data & AI Solutions Consultant

I want to receive the latest job alerts for director of customer experience in wanstead, gtl

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