Franchise manager Work, Jobs in Wappenham, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
Franchise – Community Sales Manager
International Workplace Group plc —Milton Keynes
- Full-time
- English
- Microsoft Office
- In-person
9d
Leighton Buzzard
KellyDeli Partnership —Leighton Buzzard
Sales Manager - Automotive
Perrys Motor Sales Ltd —Aylesbury
- £45,000 - £70,000 a year
- Full-time
- Sales
- Employee discount
11d
Early Years Operations Manager
Banana Moon Day Nurseries —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
Quick apply
12d
Senior Risk & Resilience Manager
Dominos —Milton Keynes
- Full-time
8d
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Management
- Sales
- Travel
Senior Producer
Playground Games —Leamington Spa
- Hybrid work
- Project management
- Organisational skills
- Software development
- Relocation assistance
Head of Marketing
Banana Moon Day Nurseries —Warwick
- £45,000 - £58,000 a year
- Full-time
- Childcare
- Marketing
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Retail Manager - Automotive
Perrys Motor Sales Ltd —Aylesbury
- £30,000 a year
- Full-time
- Sales
- Employee discount
11d
Registered Manager
Brand New Care Agency —Northampton
- £40,000 - £46,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
Quick apply
12d
Store Manager
Subway —Leighton Buzzard
- £26,500 - £39,000 a year
- Management
- Restaurant
Quick apply
Restaurant Manager
Smoky Boys —Milton Keynes
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Transaction Manager - Northampton BYD
Marshall Motor Group —Northampton
- £28,000 - £55,000 a year
- Weekend availability
- Sales
- Annual leave
- Employee discount
Trade Counter Technician
Pirtek —Northampton
- Administrative experience
- Contracts
Estates Surveyor/Estates Graduate
Papa Johns —Milton Keynes
- Full-time
- Administrative experience
- Employee discount
Quick apply
Hair Salon Manager
Francesco Group —Bicester
- From £12.71 an hour
- Part-time
- Management
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
13d
OEM Solutions Consultant - Implementation
Routeco —Milton Keynes
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Sales Manager
REISS —Milton Keynes
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Commercial Manager
Lookers —Northampton
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
Quick apply
1d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
4 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

franchise manager jobs in wappenham, nth

Service Delivery Manager

Franchise – Community Sales Manager

Leighton Buzzard

Sales Manager - Automotive

Early Years Operations Manager

Senior Risk & Resilience Manager

US Senior Wholesale Manager

Senior Producer

Head of Marketing

Retail Manager - Automotive

Registered Manager

Store Manager

Restaurant Manager

Transaction Manager - Northampton BYD

Trade Counter Technician

Estates Surveyor/Estates Graduate

Hair Salon Manager

OEM Solutions Consultant - Implementation

Sales Manager

Commercial Manager

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