Plan manager Work, Jobs in Wardington, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Reviewing Officer
OXFORDSHIRE COUNTY COUNCIL —Banbury
- £31,537 - £34,434 a year
- Part-time
- Organisational skills
- Communication skills
- Relocation assistance
- Employee discount
Events Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Travel
- Free parking
Quick apply
3d
House Manager
Cora Partners —Banbury
- £60,000 - £70,000 a year
- Full-time
- Hotel
- Team management
- Leadership
- Life insurance
Product Design Manager
Omlet Ltd —Banbury
- £52,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Management
- Rehabilitation centre
- Budgeting
Quick apply
Deputy Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £35,000 - £40,000 a year
- Full-time
- Rehabilitation centre
- Budgeting
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
Campaign Manager
ODS —Oxford
- £46,575 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Operations Manager**Internal Only
Great Bear —Banbury
- Full-time
- Customer service
- Continuous improvement
- Life insurance
Quick apply
4d
Social Content Planning Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- Travel
- Free parking
Quick apply
3d
Operational Trainer
Barchester Healthcare —Banbury
- Remote
- Mentoring
- Training & development
Quick apply
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
Regional OTC Manager
Alfred Kärcher SE & Co. KG —Banbury
- Full-time
- Google Suite
- Data analysis skills
- English
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Store Manager
Home Bargains —Banbury
- £46,891 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Merchandise & Licensing Manager
Haas F1 Team —Banbury
- Weekend availability
- Marketing
- Continuous improvement
- No degree
Quick apply
Solutions Specialist/ Account Manager
Digital Garage Group —Banbury
- £35,000 - £55,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- Business development
Quick apply
Account Manager
Equans —Oxford
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Business Support and Planning Coordinator
Zeta Compliance Services Ltd —Banbury
- Full-time
- Computer literacy
- Continuous improvement
- Time management
- Annual leave
- Employee assistance programme
Quick apply
15h
Continuous Improvement Practitioner
Warrens —Crick
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

plan manager jobs in wardington, oxf

Service Support

Reviewing Officer

Events Manager

House Manager

Product Design Manager

Centre Manager - Banbury Lodge

Deputy Manager - Banbury Lodge

Campaign Manager

Operations Manager**Internal Only

Social Content Planning Manager

Operational Trainer

Senior General Manager

Regional OTC Manager

Corporate Account Manager

Store Manager

Merchandise & Licensing Manager

Solutions Specialist/ Account Manager

Account Manager

Business Support and Planning Coordinator

Continuous Improvement Practitioner

I want to receive the latest job alerts for plan manager in wardington, oxf

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