Operational support grade Work, Jobs in Ware, Hrt (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Customer Services Assistant
Transport for London —London
- £27,100 - £28,050 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
2d
Security and Enforcement Team Leader
Amulet —Poplar
- £18.90 an hour
- Management
- Computer literacy
- English
- Annual leave
Quick apply
3d
Sampler - Part Time - Horsley Cross
Affinity Water —Stevenage
- £14,839 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
12h
Management Trainee
Dandara —Braintree
- Travel
- Mentoring
- Organisational skills
CRM & Data Officer
The Gemmological Association Of Great Britain (Gem-A) —London
- From £28,000 a year
- Weekend availability
- CRM software
- Microsoft Excel
- Data analysis skills
- Work from home
- Employee discount
Quick apply
4d
Data Scientist (Apprentice)
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
5d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
IT Asset Management Apprentice
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
5d
Control Office Operative
Reynolds Food Group —Waltham Cross
- £30,422 a year
- Full-time
- Microsoft Office
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Project Officer
Brunel University —London
- £40,757 - £47,921 a year
- Part-time
- Hybrid work
- Engineering
- University
- Annual leave
16h
Vetting Officer
City of London Police —London
- £31,160 a year
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Flexible schedule
5d
Analyst I - Settlements - Deliveries
StoneX Group —London
- In-person
- Communication skills
- Time management
12d
Store Supervisor, Temporary Contract up to 6 months
Metal Supermarkets UK Limited —London
- £16.03 an hour
- Temporary
- English
- Microsoft Office
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
Business Change Support
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
8d
Debt Recovery Liaison Analyst
Places for People —Hoddesdon
- £26,318 a year
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Employee discount
- Flexible schedule
IT Support Apprentice
QA Apprenticeships —London
- £23,500 a year
- Weekend availability
- Customer service
- Travel
- Communication skills
8d
Research Assistant
University College London —London
- £41,833 a year
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee assistance programme
12d
Assistant Data Analyst
Hackney Borough Council —Hackney
- £40,404 - £41,637 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
9d
Administrative Assistant (Fire Safety Regulation)
London Fire Brigade —London
- £31,132 - £36,723 a year
- Hybrid work
- IT
- Communication skills
- Employee discount
1d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

operational support grade jobs in ware, hrt

Contact Centre Officer (Headquarters, Chelmsford)

Customer Services Assistant

Security and Enforcement Team Leader

Sampler - Part Time - Horsley Cross

Management Trainee

CRM & Data Officer

Data Scientist (Apprentice)

Second Line Support Analyst – RCJ & Judicial

IT Asset Management Apprentice

Control Office Operative

Project Officer

Vetting Officer

Analyst I - Settlements - Deliveries

Store Supervisor, Temporary Contract up to 6 months

Business Change Support

Debt Recovery Liaison Analyst

IT Support Apprentice

Research Assistant

Assistant Data Analyst

Administrative Assistant (Fire Safety Regulation)

I want to receive the latest job alerts for operational support grade in ware, hrt

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