Retail account manager Work, Jobs in Ware, Hrt (with Salaries)

Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
3d
Sales Manager
Hackstons —London
- From £50,000 a year
- Full-time
- Sales
- Team management
- In-person
- Store discount
- Employee discount
Quick apply
3d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
3d
Strategic Account Executive - Retail
Databricks —London
- Sales
- Leadership
Retail Account Manager
CMS Distribution —London
- Organisational skills
- Communication skills
- Negotiation
Account Executive - Retail
Oracle —London
- Full-time
- Oracle
- Sales
- Business development
- Life insurance
National Account Manager - Grocers & Discounters
Revlon Corporate —London
- Hybrid work
13d
Account Manager - Stansted Airport
Chanel —Stansted
- Full-time
- Management
- Leadership
- Employee assistance programme
- Employee discount
Account Manager - London
The One Off —London
- Project management
- Presentation skills
- Communication skills
- Employee assistance programme
- Employee discount
Account Manager
ELEMIS —London
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Success Manager (B2B SaaS)
NextStep —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
Quick apply
National Account Manager - UK Retail
Wild Cosmetics —London
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
Senior Account Manager - London
The One Off —London
- Project management
- Presentation skills
- Communication skills
- Employee assistance programme
- Employee discount
Business Development Manager - Retail Networks
Assurant —London
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- No degree
Senior National Account Manager - Pro Retail
Revlon Corporate —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Negotiation
13d
Senior National Account Manager - Managed Retail
Proper Snacks —London
- Full-time
- Negotiation
Quick apply
12d
Customer Success Manager - Mid Market
Ultralytics —London
- Full-time
- Hybrid work
- APIs
3d
Key Account Sales Manager, Luxury Womenswear Brand
Ark Expos —Finsbury Park
- £25,000 - £75,000 a year
- Temporary
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
3d
Key Account Manager
Joseph Joseph —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee discount
6d
Account Manager
JINGDONG RETAIL (UK) LIMITED —London
- Sales
Quick apply

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Customer Success Manager

LM Talent Solutions
London

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
3 days ago

Benefits

Casual dress
Work from home
Referral programme

Qualifications

Salesforce
B2B
Financial services
SaaS
Account management
Communication skills

Full job description

Customer Success Manager, London

£45,000- £50,000 plus benefits

Hybrid (2 Days in Office, usually Wed and Fri)

About the Role

We are seeking a commercially minded and customer-focused Customer Success Manager to join a growing SaaS business operating within the digital marketing and eCommerce technology sector. This role is responsible for managing a portfolio of enterprise and mid-market clients, helping them maximise value from a customer acquisition and engagement platform while driving measurable improvements in performance, retention, and revenue growth.

The successful candidate will combine strategic account management, customer success best practices, and commercial ownership to build strong client relationships, deliver measurable outcomes, and identify opportunities for growth and expansion. You will work with an exciting portfolio of well-known global brands across retail, fashion, consumer electronics, and lifestyle sectors, including AllSaints, Dyson, Samsung, Puma, and other recognised international organisations.

Key Responsibilities

Act as a trusted advisor to clients, understanding their business objectives, challenges, and growth opportunities.
Own and manage a portfolio of SaaS customers, driving platform adoption, engagement, retention, and customer satisfaction.
Build strong relationships with key stakeholders across marketing, eCommerce, CRM, and digital teams.
Lead onboarding and implementation activities, ensuring customers achieve value quickly and effectively.
Develop success plans that align platform capabilities with customer objectives and KPIs.
Monitor programme and platform performance, proactively identifying optimisation opportunities.
Conduct regular customer meetings, Quarterly Business Reviews (QBRs), Annual Reviews, and strategic planning sessions.
Analyse performance data and customer health metrics to deliver actionable recommendations.
Support customers in improving acquisition, engagement, retention, and customer lifetime value outcomes.
Drive adoption of new features, functionality, and product enhancements.
Own renewal conversations and contribute towards Net Revenue Retention (NRR) targets.
Identify opportunities for upselling, cross-selling, and account expansion.
Partner with customers to ensure long-term success, value realisation, and contract renewal.
Maintain accurate account plans, forecasts, and customer success documentation.
Collaborate closely with Sales, Product, Technical Support, Marketing, and Finance teams to deliver exceptional customer experiences.
Act as the voice of the customer, providing feedback that informs product development and service improvements.
Support the continuous improvement of customer success processes, playbooks, and best practices.

Ideal Candidate Experience

2–5 years' experience in Customer Success, Account Management, Client Services, or Digital Marketing.
Previous experience working within a SaaS environment is essential.
Experience managing B2B SaaS customers throughout the customer lifecycle, including onboarding, adoption, renewal, and expansion.
Exposure to eCommerce technology, performance marketing, CRM, loyalty, referral marketing, or customer engagement platforms would be highly beneficial
Proven track record of managing and growing customer accounts while achieving retention and revenue objectives.
Strong understanding of SaaS customer success methodologies, customer health metrics, retention strategies, and value-based account management.
Knowledge of eCommerce and digital marketing principles, including acquisition, conversion, retention, and customer lifetime value.
Comfortable working with data, reporting, and performance metrics to drive recommendations and business outcomes.
Strong commercial awareness with the ability to identify growth opportunities within customer accounts.
Excellent stakeholder management, presentation, and communication skills.
Highly organised with the ability to manage multiple clients and competing priorities.
Customer-focused and consultative in approach.
Commercially minded with strong business acumen.
Proactive, accountable, and solutions-oriented.
Collaborative and adaptable, thriving in a fast-paced, scaling business.
Motivated by delivering measurable outcomes for customers and the business.

What We Offer

Opportunity to work directly with globally recognised brands including AllSaints, Samsung and Puma, and other leading international organisations.
Exposure to a high-growth SaaS and technology environment.
The opportunity to influence customer success strategy and contribute to business growth.
Clear progression opportunities within a growing Customer Success function.
A collaborative culture that values ambition, ownership, innovation, and continuous development.

We encourage applications from individuals who may not meet every requirement but can demonstrate the skills, potential, and mindset needed to succeed in the role.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Casual dress
Referral programme
Work from home

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

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I want to receive the latest job alerts for retail account manager in ware, hrt

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