Director of client services Work, Jobs in Warfield, Brk (with Salaries)

Director, CX and AI
Development —London
- Full-time
- AI
- Leadership
- Annual leave
Fee Earning Assistant
Emin Read Solicitors —Twickenham
- Full-time
- Hybrid work
- Microsoft Word
- English
- Microsoft Office
Quick apply
Corporate Counsel, Global Legal Commercial Contracts (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- £185,000 - £225,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- Contracts
- Annual leave
Operations & Executive Assistant to the Managing Director
AM Facilities Management —London
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
Quick apply
11d
Client Engagement Director, Client Services
Epsilon —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Travel Consultant
Trailfinders —Richmond
- £44,000 - £49,000 a year
- Sales
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Marketing Assistant
LGFL Ltd —Reading
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Property Manager (Block Management)
Blakes Estate Agents & Property Services —Putney
- From £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Work from home
Quick apply
10d
Transaction Services Manager/Senior Manager
BDO —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Surbiton
- £35,000 a year
- Full-time
- Sales
- Business development
- Travel
- Gym membership
Quick apply
Travel Sales Consultant
Trailfinders —Reading
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Marketing & Communications Director
Chartwells —Chertsey
- Hospitality
- Food service
- Contracts
- Employee discount
Sales Director
Wills Security Services Limited —Reading
- £70,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
- Annual leave
- Sick pay
Quick apply
3d
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
- Work from home
- Employee assistance programme
9d
Operations Director - Healthcare FM
Medirest —Chertsey
- Hybrid work
- Negotiation
Operations Supervisor
Construction Testing Solutions —London
- Continuous improvement
- Leadership
- Communication skills
2d
Sr. Account Development Manager (Europe)
Allucent —Bracknell
- Hybrid work
- Salesforce
- Business development
- Bachelor's degree
- Referral programme
Quick apply
12d
Sr Director, Professional Services
NetApp —Windsor
- Full-time
- Hybrid work
- Azure
- Sales
- AWS
- Annual leave
- Employee assistance programme

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Director, CX and AI

Development
London

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Private medical insurance

Qualifications

UX
B2B
Martech
AI
B2B marketing
Leadership

Full job description

Description

tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us.

You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.

So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.

What we are looking for

At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations.

This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI-enabled solutions across our client base.

You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering.

This is a senior, hands-on leadership role combining team leadership, client strategy, and commercial ownership.

What you will do:
This is a senior role that involves team leadership as well as hands-on client work.

DX team leadership and capability building

Lead and develop the DX team, including engineering and UX specialists
Define and evolve the vision, positioning, and capabilities of the DX function
Build a high-performing, scalable team aligned to client and commercial needs
Partner with senior leadership to ensure the DX team is integrated into broader agency delivery

CX and DX strategy for clients

Lead CX and digital experience strategy engagements for enterprise B2B clients
Work with marketing, revenue, and digital teams to design coherent, end-to-end customer experiences
Translate business challenges into actionable CX, UX, and technology solutions

Shape projects such as:
Website and platform CX strategy
Customer journey and lifecycle design
AI-enabled experience design
Act as a senior client partner, confident engaging at executive level

AI innovation and operating model development

Stay at the forefront of developments in AI, applying both curiosity and critical thinking
Identify practical opportunities to embed AI into client solutions and internal ways of working
Help define and evolve tmp’s AI-augmented operating model
Work closely with the CSO to shape the agency’s AI narrative and go-to-market approach

Commercial growth and revenue ownership

Drive growth in DX, CX, and AI-related revenue streams
Identify and develop new opportunities within existing and prospective clients
Support and lead pitches, proposals, and capability storytelling
Ensure work is delivered in a commercially effective way, balancing quality and profitability
Requirements

Who you are

Highly curious about AI, technology, and customer experience
Commercially minded, with a strong understanding of how strategy drives revenue
Comfortable operating at both strategic and hands-on levels
Confident working with both senior executives and technical specialists
A collaborative leader who can bring multiple disciplines together

What you will need

8-10+ years’ experience working with large B2B organisations across CX, DX, or digital strategy
Proven experience leading and growing teams in an agency or consultancy environment
Strong track record delivering CX, UX, or digital transformation projects
Experience working with Martech and digital platforms
Demonstrated experience applying or delivering projects involving AI (including GenAI)
Ability to translate complex concepts into clear, actionable strategies
Strong commercial acumen and experience contributing to revenue growth
Benefits

What we offer in return

Generous holiday allowance (Plentiful PTO)
Shutdown between Christmas and New Year
Private healthcare and dental insurance
Group income protection
Salary sacrifice pension scheme
Access to well-being coaching or counselling sessions once a week
Financial health support
Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

A note on applying

Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you.

At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another.

We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.

As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Apply Now

Refine Your Search

director of client services jobs in warfield, brk

Director, CX and AI

Fee Earning Assistant

Corporate Counsel, Global Legal Commercial Contracts (m/f/d)

Operations & Executive Assistant to the Managing Director

Client Engagement Director, Client Services

Practice Manager

Travel Consultant

Director of Key Accounts

Marketing Assistant

Property Manager (Block Management)

Transaction Services Manager/Senior Manager

Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission

Travel Sales Consultant

Marketing & Communications Director

Sales Director

Head/Director TAM Transformation & Services, Airports

Operations Director - Healthcare FM

Operations Supervisor

Sr. Account Development Manager (Europe)

Sr Director, Professional Services

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