Helpdesk specialist Work, Jobs in Warlingham, Sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
11d
Helpdesk Assistant
Medirest —London
- £14.80 an hour
- Weekends only
- Hotel
1d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
8d
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
11d
IT Support Specialist - London
Legora —London
- Full-time
4d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
IT Support Specialist
Flicknmix Ltd —London
- £28,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
8d
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
IT Operations Specialist
Auction Technology Group —London
- Azure
- AWS
- Scripting
Customer Support & Planning Coordinator
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Work from home
- Employee assistance programme
IT Support Analyst
Abound —London
- £40,000 - £50,000 a year
- Full-time
- Scripting
- Computer networking
- Communication skills
- Gym membership
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme
2d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
10d
Painter and Decorator
Whittington Health NHS Trust —London
- £34,186 - £37,389 a year
- Full-time
4d
People Operations Lead
Wise Australia Investments —London
- £61,000 - £80,000 a year
- Human resources
- Financial services
- Leadership
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
11 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

helpdesk specialist jobs in warlingham, sry

Freshdesk coordinator

Helpdesk Assistant

Scheduling Team Member / Administrator

IT Helpdesk Specialist, UK

Business Support Administrator

IT Support Specialist I

Analyst – Desktop Support

IT Support Specialist - London

Second Line Support Analyst – RCJ & Judicial

Customer Support Specialist

IT Support Specialist

Level 1 Technical Helpdesk Technician

IT Operations Specialist

Customer Support & Planning Coordinator

IT Support Analyst

IT Systems Specialist

Technical Support Associate - London

Painter and Decorator

People Operations Lead

Level 3 Helpdesk Technician

I want to receive the latest job alerts for helpdesk specialist in warlingham, sry

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