1st line support Work, Jobs in Warwick, War (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
1d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
R0338 Policy Assistant - 2.5 Year Fixed Term Contract
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £32,613 - £37,020 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
10d
Section Administrator [Off Track]
Network Rail —Birmingham
- £25,409 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
4d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
12d
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
3d
Event Crew
1st Choice Connected Limited —Birmingham
- £15 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
9d
Student Recruitment Advisor (Maternity Cover)
Coventry College —Coventry
- £22,000 - £22,594 a year
- Full-time
- Computer literacy
- Maths
- Front desk
- Free parking
- Annual leave
1d
Contract and Project Operations Administrator
SCC —Birmingham
- £28,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
3d
Web Forms Coordinator (3-6 months Contract)
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Organisational skills
- Agile
Quick apply
11d
Recruitment & Selection Officer PART-TIME - Counter Terrorism Policing
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Part-time
- Customer service
- Human resources
- Recruiting
3d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- Organisational skills
- Flexible schedule
- Referral programme
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer – Supported Accommodation
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Monday to Friday
10d
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
9d
Assistant Educational Psychologist
Coventry City Council —Coventry
- Research
- Experience working with children
- School
1d

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1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Warwick

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident management
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical writing
Customer support
Intune
Mobile devices

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

Why you’ll love working with us
At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:

A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
25 days annual leave plus statutory bank holidays
Workplace pension and Staff referral scheme for OSG UK colleagues.
Collaborate with fellow OSG educators across the UK and around the world.
High-quality, technology-empowered working environments.
Strong career advancement opportunities.

About OSG
OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.

Learn more
Hear what our teachers have to say: Working with us
Our values: Our values

Are you ready to take the next step in your career? If so, click apply today!

OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment.
All appointments follow safer recruitment practices, including pre-employment checks such as enhanced criminal record and barred list checks, in line with Keeping Children Safe in Education guidance and equivalent frameworks across the UK. Additional checks will include verification of identity, qualifications, employment history, right to work, references, and online screening.
OneSchool Global UK is an equal opportunities employer, welcoming all suitably qualified candidates, and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance.

Apply Now

Refine Your Search

1st line support jobs in warwick, war

1st / 2nd Line IT Support Analyst

1st Line NOC Engineer

Policy, Performance & Complaints Manager

R0338 Policy Assistant - 2.5 Year Fixed Term Contract

IT Service Desk Analyst

IT Support

Technical Support Analyst

Section Administrator [Off Track]

2nd Line Technical Analyst

Medical and Administration Officer (term-time plus 2 weeks)

Event Crew

Student Recruitment Advisor (Maternity Cover)

Contract and Project Operations Administrator

Web Forms Coordinator (3-6 months Contract)

Recruitment & Selection Officer PART-TIME - Counter Terrorism Policing

Talent Advisor

3rd Line Support Engineer

Housing Officer – Supported Accommodation

Event Executive

Assistant Educational Psychologist

I want to receive the latest job alerts for 1st line support in warwick, war

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