guest experience manager Work, Jobs in warwickshire (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
5d
Duty Manager
The Warwickshire Golf and Country Club —Warwick
- £29,000 - £31,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
13d
Estate Agent
The Property Experts —Leamington Spa
- £8,400 a month
- Remote
- Sales
- Administrative experience
Cinema Experience Manager
ODEON Cinemas —West Bromwich
- £15.55 an hour
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Employee discount
5d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
7d
Guest Service Manager
Holiday Inn Leamington Spa —Warwick
- £12.98 an hour
- Part-time
- Bar
- Casual dining restaurant
- Hotel
- Employee discount
Quick apply
Front of House Manager
The Forest Hotel, Bar and Restaurant —Solihull
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
8d
Gym Floor Staff – New Premium Bodybuilding Gym.
TDM ENTERPRISES —Walsall Wood
- £24,397 - £40,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Gym membership
Quick apply
Conference & Banqueting Manager
Coombe Abbey Hotel —Coventry
- £40,000 a year
- Weekend availability
- Contracts
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Event Sales Advisor (Fixed Term Maternity Cover)
The Warwickshire Golf and Country Club —Warwick
- £13,879.32 a year
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
14d
Night Manager
Chesford Grange Hotel —Kenilworth
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Events Manager - Soho Farmhouse
Soho House & Co. —Banbury
- Weekend availability
- IT
- Employee discount
Quick apply
Group People Officer
Central Support —Leamington Spa
- £41,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
2d
Assistant Manager
Five Guys UK —Solihull
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Reception Manager - New Opening
The Ivy Stratford-upon-Avon Brasserie —Stratford-upon-Avon
- Full-time
- English
- Restaurant
- Employee discount
Quick apply
Assistant Manager
The Embankment —Stratford-upon-Avon
- £30,218 - £35,074 a year
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Relocation assistance
Quick apply
8d
Meeting & Events Operations Manager (Cluster)
Windmill Village Hotel —Coventry
- From £33,000 a year
- Full-time
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
14d
Hospitality Team Member
YHA England & Wales —Stratford-upon-Avon
- £12.71 an hour
- Hospitality
- Restaurant
- Employee assistance programme
- Employee discount
General Manager
Five Guys UK —Rugby
- From £40,970 a year
- Hospitality
- Management
- Sales
- Employee assistance programme
- Employee discount
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
15h

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
5 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

guest experience manager jobs in warwickshire

Duty Manager - Guest Experience

Duty Manager

Estate Agent

Cinema Experience Manager

Guest Relation Manager

Guest Service Manager

Front of House Manager

Gym Floor Staff – New Premium Bodybuilding Gym.

Conference & Banqueting Manager

Event Sales Advisor (Fixed Term Maternity Cover)

Night Manager

Events Manager - Soho Farmhouse

Group People Officer

Assistant Manager

Reception Manager - New Opening

Assistant Manager

Meeting & Events Operations Manager (Cluster)

Hospitality Team Member

General Manager

Operation Manager

I want to receive the latest job alerts for guest experience manager in warwickshire

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