Job Title: Piercer
Location: Fenwick Newcastle
Hours: 24Hrs
Reporting into: Boutique Manager
Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.
From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.
Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:
Responsible Jewellery Brand, 2026 – Country & Town House
Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
We are looking for a Piercer to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
Driving Sales and Exceptional Customer Experience
Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving, welding and aftercare)
Supporting the Team
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Delivering Efficiency
What you’ll bring
A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
To be successful at Monica Vinader, it helps if you...
Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know - and act fast to figure it out
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
Caring
We act with respect and empathy for people, communities, and the planet.
Fast Paced
We move with focus and flexibility to make progress quickly and decisively.
Exceptional
We hold ourselves to high standards and are always learning, improving, and raising the bar.
Commercial
We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
