Helpdesk support Work, Jobs in Watchfield, Oxf (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
International Service Co-ordinator
Outsource International Ltd —Newbury
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Sick pay
Quick apply
13d
Helpdesk Coordinator
Mitie —Swindon
- Organisational skills
3d
Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
9d
Ask HR Advisor
Nationwide Building Society —Swindon
- From £27,500 a year
- Part-time
- Human resources
- Time management
3d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
Contract Administrator
Mitie —Swindon
- Monday to Friday
- Microsoft Office
- Administrative experience
- Contracts
5d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Compliance Assistant
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Databases
- Annual leave
Quick apply
11d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
[260820] IT Services Technician
The Springfields Academy —Calne
- £26,824 - £29,540 a year
- Call to connect
- In-person
- Communication skills
- School
- Employee assistance programme
3d
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Customer service
- Cash handling
- Employee discount
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Field Service Engineer (Electron Detector Systems)
Quantum Detectors —Didcot
- £30,000 - £45,000 a year
- Full-time
- Schematics
- Engineering
- Travel
Quick apply
Senior Site Technician - Castle Donnington
City Facilities Management (UK) —Donnington
- £46,746.56 a year
- Full-time
- Computer skills
Estates Carpenter/Building Technician
Oxford University Hospitals NHS Foundation Trust —Headington
- £28,407 - £39,043 a year
- Overtime
- Carpentry
- Employee discount
10d
Industrial Cleaning Team Leader
OCS Group —Chippenham
- Customer service
- Computer literacy
- English
Quick apply
4d
Fire & Security Technician - Oxford
City Facilities Management (UK) —Oxford
- £39,199 a year
- Overtime
- Maintenance
- Communication skills
- Employee discount
- Life insurance

I want to receive the latest job alerts for helpdesk support in watchfield, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near watchfield, oxf

Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
User account management
Continuous improvement
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Active Directory
Help desk

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

helpdesk support jobs in watchfield, oxf

Service Desk Analyst

International Service Co-ordinator

Helpdesk Coordinator

Customer Helpdesk Support

Junior IT Technician

Ask HR Advisor

IT Support Engineer I - Junior Helpdesk

Contract Administrator

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Compliance Assistant

Facilities Coordinator, Milton Park, Oxford, UK

1st Line IT Support Engineer

[260820] IT Services Technician

Shift Lead - Food - Oxford Cowley Road Simply Food

Building Services Engineer – Oxford & Midlands

Field Service Engineer (Electron Detector Systems)

Senior Site Technician - Castle Donnington

Estates Carpenter/Building Technician

Industrial Cleaning Team Leader

Fire & Security Technician - Oxford

I want to receive the latest job alerts for helpdesk support in watchfield, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected