technical lead Work, Jobs in waterbeach, cam (with Salaries)

Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
6d
Waste Strategy Manager
Cambridgeshire County Council —Waterbeach
- £68,510 - £73,788 a year
- Call to connect
- Annual leave
- Employee discount
1d
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
PCB Team Lead
Arm —Cambridge
- £126,200 - £170,800 a year
- Hybrid work
- Management
- Supervising experience
- Mentoring
- Relocation assistance
2d
Senior Data Engineer
Anglian Water Services Ltd —Huntingdon
- £64,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
- Annual leave
- Employee discount
Field Service Engineer - Cambridge & East of England
Matthew Algie —Cambridge
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
11d
Head of Production
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Management
- Engineering
- ERP systems
Technical Consultant
Medtronic —Cambridge
- £43,200 - £64,800 a year
- Full-time
- Sales
- Travel
- Organisational skills
Administrator
Cambridgeshire and Peterborough NHS Foundation Trust —Ely
- £25,760 - £27,476 a year
- Full-time
- English
1d
R&D Operations Lead
Accora —Orwell
- £60,000 - £85,000 a year
- Full-time
Quick apply
Coffee Machine Filter Technician - Cambridge
Matthew Algie —Cambridge
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Plumbing
- IT
- Annual leave
- Employee assistance programme
Director, Change Management
AstraZeneca —Cambridge
- Machine learning
- Leadership
4d
Head of IT
Alzheimer's Research UK —Cambridge
- £75,000 a year
- Azure
- Management
- SQL
- Sick pay
4d
eCommerce Migrations Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
TBU - Technical Authority, Telecoms - 1804
Cambridge Consultants —Cambridge
- Leadership
- Communication skills
8d
Senior Storage Point Scientist
Anglian Water Services Ltd —Huntingdon
- £55,543 a year
- Full-time
- Leadership
- Annual leave
9d
General Manager
Equans —Cambridge
- Full-time
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Project Engineer
Anglian Water Services Ltd —Huntingdon
- £50,000 - £60,000 a year
- Full-time
- Management
- Engineering
- Travel
IT Support Analyst
STEMCELL Technologies Inc —Cambridge
- £24,700 - £37,100 a year
- AWS
- IT
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply

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Customer Service Lead

iM Med Ltd
Cambridge

Quick apply

Job details

Permanent | Full-time
£24,420.00 - £48,640.16 a year
6 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Complaint handling
B2B
Decontamination
Leadership
Sterile services
Communication skills

Full job description

About us

iM Med is a UK medical decontamination business supplying capital equipment, technical service, chemistry and consumables to NHS trusts across the UK. We operate as NHS distributor for SteelcoBelimed (part of the Miele Group), and we're growing fast. We're a close-knit team that takes our work, and our customers, seriously.

The role

We're looking for an experienced Customer Service Lead to be the voice of iM Med to our NHS and private customers. You'll own the proactive and reactive communication that sits between our customers and our service and technical teams. Every working day is busy: calls, complaints,

updates, escalations. And every day matters, because the equipment we look after keeps NHS surgical lists running.

What you'll be doing

Owning customer communication on all service and technical matters.
Handling complaints from first contact through to full resolution.
Keeping NHS trusts updated proactively on planned work, parts, engineer visits and case progress.
Working hand-in-glove with our field engineers, service leadership and quality team.
Recording everything cleanly in our field service system so nothing falls through the cracks.
Reporting weekly to the senior leadership team on open cases and customer feedback.

What we need from you

Proven customer service leadership experience in a technical, medical or service-led B2B business.
Genuinely strong written and verbal communication.
Complaint handling experience you can talk us through at interview.
Detail-oriented, organised, and able to keep your head when things are moving fast.
Proactive by nature: you spot issues before customers raise them.
A natural at building rapport, even with people you've never met in person.

Helpful but not essential

NHS, medical devices, decontamination or sterile services background.
ISO 13485 or QMS exposure.
FieldMotion or similar field service platform experience.

What we offer

A busy, fast-moving, highly collaborative environment with a senior team that genuinely backs its people. This is a role with visibility, ownership, and a real chance to shape how iM Med looks after its NHS customers. The right person will find it demanding, rewarding and enjoyable in equal measure.

How to apply

Please apply through Indeed with your CV and a short covering note explaining why this role interests you.

Pay: £24,420.00-£48,640.16 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: Hybrid remote in Cambridge CB25 9QP

Quick apply

Refine Your Search

technical lead jobs in waterbeach, cam

Customer Service Lead

Waste Strategy Manager

Director of Information Security

PCB Team Lead

Senior Data Engineer

Field Service Engineer - Cambridge & East of England

Head of Production

Technical Consultant

Administrator

R&D Operations Lead

Coffee Machine Filter Technician - Cambridge

Director, Change Management

Head of IT

eCommerce Migrations Director UK & ROI

TBU - Technical Authority, Telecoms - 1804

Senior Storage Point Scientist

General Manager

Project Engineer

IT Support Analyst

Merchant Success Manager - eCommerce

I want to receive the latest job alerts for technical lead in waterbeach, cam

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