Service technician Work, Jobs in Wateringbury, Ken (with Salaries)

1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
8d
Sterile Services Technician
Circle Health Group —Aylesford
- Up to £27,805.42 a year
- Nights as needed
- Employee discount
- Life insurance
Workshop Technician (3D Printing & Autodesk Fusion Specialist)
Phi Design and Build —Royal Tunbridge Wells
- £25,000 - £30,000 a year
- Full-time
- CAD
- No degree
- Travel
Quick apply
8d
Sterile Services Technician – Endoscopy
Circle Health Group —Aylesford
- Up to £27,805.42 a year
- Nights as needed
- Employee discount
- Flexible schedule
Service Technician
Network Tyre & Auto —Maidstone
- Up to £32,000 a year
- Full-time
- Maintenance
- In-person
- Automotive diagnostics
- Employee discount
Quick apply
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Restoration Support Technician - Property Restoration
BELFOR UK Ltd —Royal Tunbridge Wells
- Up to £27,374 a year
- Overtime
- Customer service
- Programmable logic controllers
- Driving
- Employee assistance programme
- Life insurance
Quick apply
14d
Brick Technician
MidKent College —Maidstone
- £25,878 - £29,729 a year
- Full-time
- University
Pump Technician
Willow Pumps Ltd —Aylesford
- £30,000 - £35,000 a year
- Overtime
- Analysis skills
- IT
- Employee discount
Quick apply
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
Service Manager Upholstery
DFS —Maidstone
- £36,982 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Pharmacy Technician
Spire Healthcare —Chatham
- Part-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Beer Dispense Technician - Events & Corporate
Rent a Keg —Edenbridge
- £29,000 - £33,000 a year
- Overtime
- Hospitality
- Heavy lifting
- Customer service
Quick apply
6d
Technician (Maternity Cover) - Fixed Term
St Gregory's Catholic School Tunbridge Wells —Royal Tunbridge Wells
- From £22,622 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Sick pay
Quick apply
14d
Medical Equipment Technician (Entry Level) Apprentice
London Ambulance Service NHS Trust —Rainham
- £33,262 - £36,027 a year
- Full-time
- Engineering
- Maintenance
1d
Service Advisor
Mach 1 Automotive Ltd —Chatham
- £28,000 - £35,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
12d
Science Technician
LeighAcademiesTrust —Rainham
- £23,103 - £26,861 a year
- Full-time
- School
- Free parking
- Employee assistance programme
Pharmacy Technician Part-time
Mastaa-Care Pharmacy Ltd —Dagenham
- £12.80 an hour
- Part-time
- Medication administration
- Patient care
- In-person
- Free parking
- Flexitime
Quick apply
6d
Process Scientist
South East Water —Pembury
- £31,733 - £41,930 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Annual leave
Internal Audit Technician Apprentice (Level 4)
London Borough of Bromley —London Borough of Bromley
- £27,262 - £29,900 a year
- Call to connect
- Hybrid work
- Communication skills
11h

I want to receive the latest job alerts for service technician in wateringbury, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Technician

Cyan Consultancy Ltd
Aylesford

Quick apply

Job details

Permanent
£23,000 - £25,000 a year
8 days ago

Benefits

Employee mentoring programme
Company pension
Private medical insurance

Qualifications

Microsoft Word
Authentication
TCP
Driving Licence
Microsoft Excel
Azure
Microsoft Outlook
GCSE
DHCP
VoIP
ITIL
CompTIA Network+
Computer networking
DNS
Organisational skills
SharePoint
IT
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
A Level
Active Directory
CompTIA A+
Intune

Full job description

Role Purpose

As a 1st Line IT Technician at Cyan IT, you will be the first point of contact for our clients’ IT support needs. You will play a vital role in delivering an exceptional service desk experience, ensuring that technical issues are resolved efficiently and professionally. Working within a dynamic Managed Service Provider environment, you will support a diverse client base across a range of technologies, with a strong emphasis on Microsoft 365, cybersecurity, and modern workplace solutions.

Key Responsibilities

Service Desk & Technical Support

Act as the first point of contact for all inbound support requests via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests in the RMM platform
Diagnose and resolve 1st line technical issues within agreed SLA timeframes
Escalate unresolved issues to 2nd or 3rd line engineers with clear documentation and troubleshooting steps taken
Provide remote support to end users across multiple client organisations
Follow documented processes, runbooks, and standard operating procedures

Microsoft 365 & Cloud Services

Administer and support Microsoft 365 user accounts, licences, and mailboxes via the M365 Admin Centre
Troubleshoot issues with Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online
Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries
Support the onboarding and offboarding of client users including account provisioning and device setup
Assist in managing and monitoring Microsoft Intune enrolled devices

Cybersecurity

Respond to basic security alerts and escalate potential incidents in line with client security policies
Assist in the deployment and monitoring of endpoint security tools
Support the roll-out of multi-factor authentication (MFA) and security awareness processes
Identify and report phishing attempts and suspicious activity in line with Cyber Essentials best practice
Educate end users on safe computing practices and company security policies

Hardware & Infrastructure

Set up, configure, and deploy laptops, desktops, and peripherals for client users
Perform basic hardware troubleshooting and coordinate warranty/repair processes
Support basic networking tasks including patching, connectivity troubleshooting, and Wi-Fi diagnostics
Assist with printer and peripheral configuration and support

Documentation & Continuous Improvement

Maintain accurate and up-to-date records of all support interactions within the ticketing system
Contribute to the internal knowledge base by documenting resolutions and common fixes
Participate in team meetings and service reviews, suggesting improvements where identified

Essential Skills & Knowledge

Microsoft 365 & Modern Workplace

Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Experience administering M365 user accounts, distribution groups, and shared mailboxes
Understanding of Exchange Online mail flow, rules, and spam filtering
Familiarity with OneDrive and SharePoint Online document management
Basic understanding of Microsoft Entra ID (Azure Active Directory) and user management

Cybersecurity Awareness

Understanding of core cybersecurity principles including phishing, malware, ransomware, and social engineering
Awareness of Cyber Essentials framework and common security controls
Experience supporting or deploying Multi-Factor Authentication (MFA)
Familiarity with endpoint protection tools and basic security alert management
Knowledge of data protection principles (GDPR) and secure data handling

Operating Systems & Hardware

Proficient in supporting Windows (Mac knowledge a plus) in a business environment
Ability to configure and troubleshoot common hardware issues (laptops, desktops, printers, peripherals)
Experience with Active Directory user management (password resets, account locks, group membership)
Understanding of DHCP, DNS, TCP/IP, and basic networking fundamentals

Service Desk & Soft Skills

Experience using an ITSM / ticketing platform
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong customer service ethos with a patient, professional, and helpful manner
Good organisational skills with the ability to manage and prioritise multiple tickets simultaneously
A methodical approach to problem-solving and fault diagnosis

Desirable Skills & Experience

Experience working within a Managed Service Provider (MSP) environment
Familiarity with RMM tools
Knowledge of Microsoft Intune and endpoint management
Experience with backup solutions (e.g. Acronis, Datto, Veeam)
Understanding of VoIP telephony systems
Exposure to ITIL frameworks and service management principles
Any vendor certifications: Microsoft (MS-900, MD-102, SC-900), CompTIA (A+, Network+, Security+)

Qualifications

GCSE Maths and English at Grade C/4 or above (or equivalent) - Essential
A-Levels, BTECs, or IT-related apprenticeship - Desirable
CompTIA A+, Microsoft Fundamentals (MS-900 / AZ-900), or equivalent entry-level IT certification - Desirable
Full UK driving licence - Advantageous

Person Specification

A genuine passion for technology and helping people
A proactive, can-do attitude with a willingness to learn and develop
Calm and professional under pressure, maintaining quality of service during busy periods
Team player who contributes positively to the wider service desk culture
Punctual, reliable, and committed to delivering excellent client experiences
Self-motivated with the ability to work independently when required

What Cyan IT Offers

Competitive salary commensurate with experience
Structured career development pathway from 1st to 2nd to 3rd line
Funded training and industry certifications (Microsoft, CompTIA, and more)
Friendly, supportive, and collaborative team environment
Regular team events and company socials
Pension scheme and holiday entitlement in line with company policy

Pay: £23,000.00-£25,000.00 per year

Benefits:

Company pension
Employee mentoring programme
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Service Desk: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in wateringbury, ken

1st Line Technician

Sterile Services Technician

Workshop Technician (3D Printing & Autodesk Fusion Specialist)

Sterile Services Technician – Endoscopy

Service Technician

Level 3 Helpdesk Technician

Restoration Support Technician - Property Restoration

Brick Technician

Pump Technician

Level 1 Technical Helpdesk Technician

Service Manager Upholstery

Pharmacy Technician

Beer Dispense Technician - Events & Corporate

Technician (Maternity Cover) - Fixed Term

Medical Equipment Technician (Entry Level) Apprentice

Service Advisor

Science Technician

Pharmacy Technician Part-time

Process Scientist

Internal Audit Technician Apprentice (Level 4)

I want to receive the latest job alerts for service technician in wateringbury, ken

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected