Support escalation engineer Work, Jobs in Wateringbury, Ken (with Salaries)

Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
7d
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Infrastructure Engineer
Cabot Financial —West Malling
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Employee discount
11d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
7d
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
7d
Field Service Engineer - Chatham Area
Costa Limited —Chatham
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
Quick apply
Infrastructure Engineer
Uniserve (U K) Ltd —Upminster
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Referral programme
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
14d
Infrastructure Engineer
Uniserve —Upminster
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Referral programme
Regional Operations Service Manager
Primech Building Services —Gillingham
- Full-time
- Management
- Maintenance
- Project management
Quick apply
Senior Network Engineer
Formula 1 —Biggin Hill
- Full-time
- Azure
- DevOps
- AWS
- Store discount
- Annual leave
Multi-Skilled Maintenance Engineer
PrepWorld —Northfleet
- £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Maintenance Engineer
PrepWorld —Northfleet
- £42,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
TECHNICAL WAREHOUSE OPERATIVE
Rhenus SE & Co. KG —Ashford
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
HR Advisor
J & E HALL —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Annual leave
Quick apply
11d
Critical Facilities Maintenance Lead Engineer LON1
NTT Global Data Centers —Dagenham
- Full-time
- Computer literacy
- Analysis skills
- HVAC
AI Solutions Architect
PHINIA —Gillingham
- Full-time
- Computer Science
- Engineering
- System design
6d
Project Manager
Balfour Beatty —Grays
- Hybrid work
- Project management
- Team management
- Leadership
- Annual leave

I want to receive the latest job alerts for support escalation engineer in wateringbury, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support escalation engineer jobs near wateringbury, ken

Technical Customer Support Coordinator

Pion Inc
Forest Row

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
GCSE
Engineering
Laboratory experience
English
Microsoft Office
Hand tools
Communication skills
Mechanical knowledge

Full job description

About Pion

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise.

While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

The Technical Customer Support Coordinator will provide direct Technical Customer Support to Pion customers and Pion employees as well as provide backup support to the local field service activities.

-----------------------------------------------------------------------------------------

Essential Functions

1. Provide 1st line remote/virtual technical support & troubleshooting as the first responder for all Pion products and associated accessories and software.

2. Operate as the direct link between Pion customers and Pion employees in all post system sale support activities, including but not limited to Customer Support Case and Work Order creation, service & parts quote creation, quote follow-up, CRM management, and process closure in the CRM.

- Must ensure all Customer Support activities are properly and efficiently recorded and

updated in the CRM to ensure full visibility to the Pion business

3. Act as a critical member of the team in Standard Operation Procedure (SOP) creation,

development, deployment, and maintenance.

- Standard Operating Procedure (SOP) documentation creation and maintenance in the procedure database/tools/CRM/repository

- Advise on all Customer Support process efficiency and effectiveness and recommend changes as required.

4. Act as a critical member of the team in the creation, development, deployment, and maintenance of all customer support training documentation

- Train field service personnel (virtually or in-person) on servicing Pion instrumentation as needed.

5. Critical member for all Customer Support Engineers (a.k.a. CSE or Field Service Engineer – FSE) parts management (identification, ordering, reconciliation, etc) activities.

- Will be responsible for parts logistics from part identification to part installation process.

- Will work closely with the Technical Support Specialists, CSEs, and accounts teams to ensure accurate and timely logistical processing of all parts associated with field service activities.

- Coordinate purchasing as needed for bin item spares to maintain field service

productivity.

6. Act as a liaison with R&D/Quality Management to properly report, document, process, and categorize all quality-related issues arising from the customer support field team(s).

- Sit in all on escalation reviews.

- Sit in on all RCA/NCR/technical quality review sessions as related to the field activities

7. Act as Field Service support and backup when field travel is required for personnel who are on vacation, sick or overloaded
- All field travel requests must be approved and agreed upon by the Customer Support Manager

8. Monitor, maintain, & update of monthly activity reports for the field service team as required.

9. Will be a critical member of the team that coordinates the implementation and delivery of quality processes.

10. Assist production in documenting, training, and producing (as needed) items essential to equipment sales.

11. Act as a critical member of the Facilities management team as it relates to customer support activities. – ensures that critical customer support elements of the local facility are all in good working order and follow the correct service schedules.

Competencies

1. Excellent customer service skills.

2. Strong mechanical aptitude and use of hand tools.

3. Proficient knowledge of all scientific instrumentation.

4. Excellent organization skills.

5. Ability to keep calm in an ever changing and demanding environment.

6. Ability to work in a fast-paced environment.

7. Ability to manage multiple priorities and switch gears easily.

8. Excellent written and verbal communication skills.

9. Familiarity with ISO procedures

10. Familiarity with IQ/OQ/PM/PV

Travel

The position is based in Forest Row and requires approximately 20-30% domestic and international travel.

Job Requirements

1. Ability to travel up to 30%

2. Valid driver’s license and passport

3. Ability to lift 25kgs

Education and Experience

1. General Certificate of Secondary Education (GCSE) in a minimum of 5 subjects, including English and Maths is required, engineering qualification or physical science degree is preferred

2. 1-3 years’ experience performing filed service, interfacing with lab equipment users needed

3. Inspection & Electrical equipment testing (PAT test certified)

4. Proficiency with MS Office

This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Technical Customer Support Coordinator may be required to perform other duties as directed.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in wateringbury, ken

Technical Customer Support Coordinator

Help Desk Operations Manager

Call Centre Team Leader

Infrastructure Engineer

Technical Support Engineer II, Triage & Discovery

Senior Infrastructure & Support Engineer

Customer Support Manager

Field Service Engineer - Chatham Area

Infrastructure Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Infrastructure Engineer

Regional Operations Service Manager

Senior Network Engineer

Multi-Skilled Maintenance Engineer

Maintenance Engineer

TECHNICAL WAREHOUSE OPERATIVE

HR Advisor

Critical Facilities Maintenance Lead Engineer LON1

AI Solutions Architect

Project Manager

I want to receive the latest job alerts for support escalation engineer in wateringbury, ken

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected