Customer experience manager, strategic enterprise Work, Jobs in Watford, Eng (with Salaries)

Programme Manager - Digital Transformation & Customer Experience
Medivet Group Ltd —Watford
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Agile
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Enterprise Customer Success Manager
ScreenCloud —London
- Hybrid work
- Heavy lifting
- Sales
- Analysis skills
- Annual leave
- Flexitime
13d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Enterprise Customer Success Manager (m/f/d)
DataGuard —London
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Digital Trading Manager
Signet —Watford
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Merchandising
- Employee discount
Customer Success Manager, Enterprise
Uber —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
6d
Customer Success Manager, Enterprise
Heidi —London
- Full-time
- Hybrid work
Contact Centre Agent
Allwyn UK —Watford
- Hybrid work
- Customer service
- Annual leave
Quick apply
12d
Junior Trading Manager
Signet —Watford
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee discount
Enterprise Account Manager (Customer Experience Analytics)
Reputize —London
- Sales
- Bachelor's degree
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Job Bench District Manager
Shurgard —Watford
- English
Deputy Manager
Flying Tiger Copenhagen —Watford
- Leadership
- Communication skills
- Time management
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
Product Compliance Manager
TJX Europe —Watford
- Full-time
- Leadership
- Communication skills
6d
Compliance Manager (ER)
TJX Europe —Watford
- Full-time
- Human resources
- Communication skills
3d
Regional Account Manager
GardX —Watford
- Up to £38,000 a year
- CRM software
- Sales
- Business development
Quick apply
10d
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Graduate Management Trainee - Watford
Enterprise Mobility —Watford
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Programme Manager - Digital Transformation & Customer Experience

Medivet Group Ltd -
Watford

Apply Now

Job details

Full-time
£70,000 a year

Qualifications

Hospitality
Power BI
Waterfall
Veterinary experience
Agile
Data warehouse

Full job description

Location: Hybrid, 2–3 days per week in our Watford Support Centre

In this newly created role you will be leading the delivery of our CRM and website transformation, working closely with our systems integrator and internal teams across Marketing, IT, Digital, Operations, and our clinic network.

What you’ll be doing

Leading client‑side delivery, ensuring our digital roadmap across CRM, website and future digital programmes is delivered effectively.
Mobilising and aligning stakeholders across the business around clear priorities, outcomes, and ways of working.
Establishing programme governance, including SteerCo, working groups, RAID management, integrated planning and reporting.
Managing delivery partners—including our systems integrator—to ensure milestones, dependencies and expectations are met.
Owning programme scope, timelines, budget oversight and benefits tracking.
Embedding change management from day one, ensuring clinics and teams are ready, trained and supported.
Mapping and optimising the full pet‑owner journey across acquisition, onboarding, retention and reactivation.
Championing a customer‑first, insight‑led approach to experience design.
Acting as a senior integrator across Marketing, IT, Digital, Operations and Clinics, influencing at all levels including ExCo.
Ensuring all programmes have clear KPIs and a test‑and‑learn culture.
Implementing best‑practice programme management frameworks and robust reporting.
Proactively identifying and managing risks, issues and dependencies, escalating where needed with clear recommendations.

What we’re looking for

Proven experience leading large‑scale digital transformation programmes (CRM, website).
Experience with CRM platforms (ideally Microsoft Dynamics 365) and CMS platforms (ideally Optimizely).
Strong background in customer experience transformation and multi‑system integration.
Excellent stakeholder management and influencing skills at senior level.
Strong commercial acumen with a track record of delivering measurable business impact.
Expertise in Agile, waterfall or hybrid programme delivery.

Experience working in complex, multi‑site or multi‑location environments (retail, healthcare, hospitality).
Experience in healthcare, veterinary or regulated environments is desirable.
Knowledge of CDPs, data warehousing and analytics tools (GA4, Power BI) would be helpful for this role

Why Medivet

You’ll play a defining role in shaping the future of Medivet’s digital experience—improving how millions of pet owners interact with us and how our clinics deliver care. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.

Apply Now

Refine Your Search

customer experience manager, strategic enterprise jobs in watford, eng

Programme Manager - Digital Transformation & Customer Experience

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Enterprise Customer Success Manager

Manager, Technical Services

Enterprise Customer Success Manager (m/f/d)

Digital Trading Manager

Customer Success Manager, Enterprise

Customer Success Manager, Enterprise

Contact Centre Agent

Junior Trading Manager

Enterprise Account Manager (Customer Experience Analytics)

Enterprise Partner Manager - United Kingdom, Northern Europe

Job Bench District Manager

Deputy Manager

Compliance Manager – Mortgages & Specialist Finance

Product Compliance Manager

Compliance Manager (ER)

Regional Account Manager

Customer Experience Manager

Graduate Management Trainee - Watford

I want to receive the latest job alerts for customer experience manager, strategic enterprise in watford, eng

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