Site Account Manager - Contract Cleaning
Paddington, London
Up to \u00a355,000 per annum
Monday-Friday | 8:00am-5:00pm
Lead Excellence. Inspire People. Shape the Future of Workplace Services.
Are you an experienced cleaning or soft services leader looking for your next challenge within an innovative commercial environment?
We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 - Best Company to Work For.
Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London.
This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most innovative business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.
The Opportunity
As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement.
You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance.
This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building happy, high-performing teams that consistently exceed expectations.
Key Responsibilities
Contract/Site Management
- Ensure the service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to :
(a) Staffing levels and pay rates
(b) Materials and equipment
(c) Payroll completion
(d) Plan manning, equipment and material levels for periodic work.
(e) Other costs such as vehicles etc.
Staff Management
- To recruit, induct and train new staff.
- To maintain the existing positive team culture through open communication, support and staff events
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Monitor and review performance of staff and effectively communicate the company's required standards to staff.
- To ensure each employee receives an annual performance/ personal development appraisal.
- Communicate company information as and when required.
- To resolve any disciplinary/ grievance matters in line with company policy and procedure.
- To ensure the company's health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.
- To provide guidance, coaching and training to managers and supervisors.
Company Procedures
- To ensure payroll information is completed accurately and available on time to assist payroll input.
- Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training and expenses accurately and on time.
About You
To succeed in this role, you'll bring:
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Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
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Passionate about ESG and engaged in all campus events supporting the local area
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Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
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Strong leadership skills with a track record of developing engaged, high-performing teams.
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Excellent communication and stakeholder management abilities.
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Strong commercial awareness with experience managing budgets and driving efficiencies.
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A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
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Excellent organisational and time-management skills.
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Good IT skills, including Microsoft Office and operational management systems.
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A solid understanding of Facilities Management and workplace services best practice.
What We Offer
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Salary up to \u00a355,000 per annum
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35 days annual leave, including bank holidays
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Monday to Friday working pattern
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Ongoing professional development opportunities
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Career progression within a growing, award-winning organisation
Why Join Us?
This is more than just a management role.
It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices.
You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers.
If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you.
Apply today and become part of an award-winning team that's raising standards across the industry.
