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Intensive Temporary Accommodation Officer (Complex Needs)

Chime Housing
Watford

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Communication skills
Negotiation

Full job description

Intensive Temporary Accommodation Officer (Complex Needs)

Chime Housing

Salary: £30,000 - £35,000 - 37 hours per week

The Vacancy

Are you passionate about changing lives through housing? If you're someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.

Introduction to the role

We're looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role - it's an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.

Role purpose

As a Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes.

You'll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.

What's the role?

Key Accountabilities:

Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
Supporting residents with rent management and reducing arrears through payment planning and monitoring
Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
Working with partners, support agencies, and stakeholders to ensure a joined-up service
Representing the organisation in court and at community or stakeholder meetings
Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
Playing a key role in delivering a trauma-informed, customer-first approach

What are we looking for?

Essential:

Experience in housing management, ideally within social housing
Strong understanding of rent recovery, tenancy enforcement, and housing legislation
Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)
Excellent communication, negotiation and conflict resolution skills
Ability to work both independently and collaboratively in a fast-paced environment
A customer-focused, solution-driven mindset
A full driving licence and access to a car with business insurance

Desirable:

Knowledge or experience of the Housing First model
CIH qualification or equivalent

Who you'll work with

Responsible to: Temporary Accommodation Team Leader
Department: Housing Operations

What can we offer you?

28 days' annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV.

Closing date: 17 July 2026

Interviews: to be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Quick apply

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