Technical advisor Work, Jobs in Watford, Hrt (with Salaries)

Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Sales
- Customer service
- Store discount
- Work from home
Quick apply
7d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
Parts Advisor
RB Global —St Albans
- £28,000 - £30,000 a year
- Day shift
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Technical Engineering Advisor
Xometry Europe —Enfield
- Remote
- CAD
- Engineering
- English
Quick apply
Vulnerability Analyst
Equans —London
- Engineering
- English
- Communication skills
Group Head of PMO
Advania UK —London
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- Accounting
10d
HSE Advisor – (12-month fixed term contract)
Lutron Electronics Co., Inc —London
- Temporary
- Spanish
- Engineering
- English
Customer Support Advisor
Blue Ice Machines Limited —Waltham Abbey
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
8h
Project Manager - Lead Technical Advisor (DFE)
Gleeds —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
UK Health Market Lead
Get Set UK 1 —London
- Travel
- Negotiation
Quick apply
10d
Analyst - Regeneration and Infrastructure
Montagu Evans —London
- Full-time
- Communication skills
Localisation Specialist - Arabic
Wise Australia Investments —London
- £35,000 - £48,000 a year
- English
- Bachelor's degree
- Communication skills
13d
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
11d
Localisation Specialist - Arabic
Wise —London
- £35,000 - £48,000 a year
- Full-time
- English
- Bachelor's degree
- Communication skills
Quick apply
13d
Head of Design & Technical Services
Sustain Homes Limited —Watford
- £35,000 - £60,000 a year
- Full-time
- AutoCAD
- Engineering
- System design
Quick apply
Specialist Solution Engineer
Salesforce —London
- Full-time
- Computer Science
- Sales
- Engineering
Customer Success Manager, Named UKI - Fixed Term
Asana —London
- £104,000 - £118,400 a year
- Travel
- In-person
- Up to 25% travel
- Work from home
Quick apply
7d

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Technical Customer Service Advisor

ArtiCAD Ltd
Watford

Quick apply

Job details

Full-time
£19,000 - £23,300 a year
7 days ago

Benefits

Store discount
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Software troubleshooting
Sales
Customer service
Sales administration
English
Technical support
Bachelor's degree
IT support
A Level

Full job description

At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.

We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.

The Role: Customer Success Specialist

You’ll join our Customer Success Team, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you’ll help ensure every customer gets the very best from our technology.

No software experience? No problem! We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.

What You'll Be Doing

Process inbound enquiries from customers and suppliers via telephone, email and other communication channels, including using the relevant CRM systems accurately and with precision.
Provide first-line and second-line technical support to users of ArtiCAD software and other products within the Group portfolio, helping to identify and resolve common issues.
Deliver one-to-one online customer training on ArtiCAD software and other relevant Group products (when up-skilled to do so)
Perform sales and office administration duties, including updating customer records and confirming training bookings.
Use ArtiCAD design software daily, developing and maintaining expert product knowledge.
Contact customers periodically to assess satisfaction, answer queries and conduct courtesy calls.
Test new software releases, updates and enhancements, reporting findings to the Development Team and updating the bug tracker or relevant systems as required.
Assist the wider ArtiCAD Group teams with customer queries and support requirements.
Assist the Customer Success Manager in evaluating and improving Customer Success activities, services and processes.
Provide support and online training across the wider ArtiCAD Group product portfolio, ensuring customers receive a consistent and high-quality experience.
Support Online customers by: Setting up and configuring products following server migrations, maintenance or recovery activities, and downloading and installing catalogues on behalf of customers where required.
Downloading and applying product software updates upon customer request.
Maintain accurate records of customer interactions, training activities and support cases.

What We're Looking For

A confident and friendly communicator (verbal, written, and online)
Previous experience in customer service (desirable)
Passion for tech, design, or the KBB (kitchen, bedroom, bathroom) industry
Ability to thrive in a fast-paced, team-oriented environment
Strong academic background (A-level or equivalent)
Ambitious, adaptable, and eager to learn

What It’s Like to Work at ArtiCAD

We’re collaborative and inclusive – you’ll always feel part of the team
We care about community, regularly supporting charity initiatives and work experience schemes
We champion innovation and bold ideas – your voice matters here
We're committed to delivering an exceptional customer journey
We encourage every team member to strive for their best self

Job Type: Full-time

Pay: £19,000.00-£23,300.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking
Private dental insurance
Private medical insurance
Store discount
Work from home

Ability to commute/relocate:

Watford WD18: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Customer Service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Watford WD18

Quick apply

Refine Your Search

technical advisor jobs in watford, hrt

Technical Customer Service Advisor

Technical Success Consultant

Senior Technical Writer

Talent Development Partner

Data & AI Solutions Consultant

Parts Advisor

Technical Engineering Advisor

Vulnerability Analyst

Group Head of PMO

HSE Advisor – (12-month fixed term contract)

Customer Support Advisor

Project Manager - Lead Technical Advisor (DFE)

UK Health Market Lead

Analyst - Regeneration and Infrastructure

Localisation Specialist - Arabic

Environmental Advisor

Localisation Specialist - Arabic

Head of Design & Technical Services

Specialist Solution Engineer

Customer Success Manager, Named UKI - Fixed Term

I want to receive the latest job alerts for technical advisor in watford, hrt

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