Night guest services manager / night manager Work, Jobs in Watlington, Oxf (with Salaries)

Night Supervisor (Live-in Accommodation available)
The Oxfordshire Golf Hotel and Spa —Thame
- £28,115 a year
- 8 hour shift
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
Night Manager
Coppid Beech Hotel —Bracknell
- £32,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
Night Manager- Guest Services Manager
Ridgevale Estates Limited —Windsor
- Weekend availability
- Bar
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Deputy Bar and Venue Manager
Slice Golf Oxford —Oxford
- £14.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
11d
Supervisor/Duty Manager/host - Country Pub/Boutique Hotel
Artist Residence —Eynsham
- £13 - £14 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
4h
Spa Supervisor - Soho Farmhouse
Soho House & Co. —Oxford
- Management
- Guest services
- Leadership
- Employee discount
Quick apply
Hotel Night Manager
Ridgevale Estates Limited —Windsor
- Weekend availability
- Bar
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
3d
Shift Leader - Guest Services
Coworth Park —Ascot
- Customer service
- English
- Microsoft Office
- Employee discount
Assistant Manager - Live in
White Lion —Yateley
- £36 an hour
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Night Auditor
The Store Oxford —Oxford
- £13 an hour
- Weekend availability
- Customer service
- Hotel
- Guest services
- Employee discount
- Referral programme
Quick apply
Night Team Leader
Village Hotel - Bracknell - Reception / Nights —Bracknell
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Toby Carvery - Ugly Duckling —Denham
- Up to £36,500 a year
- Full-time
- Team management
- Annual leave
- Employee discount
Quick apply
Spa Night Cleaner
Heckfield Place —Heckfield
- £27,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
General Manager | Wycombe Swan | Full Time
Trafalgar Enterainment —High Wycombe
- £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Flexible schedule
11d
Part Time Sales Assistant
Kate Spade —Bicester
- Part-time
- English
- Employee discount
Overnight Night Porter
Cumberland Lodge —Windsor
- £27,613.50 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Annual leave
- Life insurance
Quick apply
Restaurant Host or Hostess
BOMBAY STORY INDIAN KITCHEN & BAR —Maidenhead
- £10.50 - £13.50 an hour
- Part-time
- Bar
- Fast casual restaurant
- No experience needed
- Flexible schedule
Quick apply
Assistant Manager
Bugle Horn —Aylesbury
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Assistant Manager
Woolpack —Aylesbury
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Assistant Manager
World Turned Upside Down —Reading
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d

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Night Supervisor (Live-in Accommodation available)

The Oxfordshire Golf Hotel and Spa -
Thame

Quick apply

Job details

Full-time
£28,115 a year

Benefits

Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Supervising experience
Human resources
Front desk
Leadership
Hotel experience

Full job description

We are looking for a Night Supervisor that is able to provide a friendly efficient service to the guests and visitors of the hotel in line with the standards required of a 4* rated establishment and also undertake a range of duties contributory to the upkeep of the building and safety of those staying overnight, including resident staff.

Main Duties & Responsibilities:

1. Completion of night audit and related documents are to be completed throughout shift for confirmation of end of day night audit.

2. Readiness of self for service which includes maintaining a high standard of appearance and hygienic preparation (e.g. nails, clothing, hair and personal hygiene) suitable for close contact interaction with customers, thus projecting a professional and pleasant image

3. The diligent handover of a shift to another, communicating everything pertinent to the requirements of customers and other information needed for successful on-going operations e.g. passing on of messages. Also preparing at the start of shift everything required for a smooth operation e.g. updating of customer information, signage for conferences etc.

4. The Night supervisor will oversee any Night task training that is required for any of the night team.

5. To ensure the end of shift banking is completed efficiently and correctly.

6. Ensure that the Duty Manager hand over is completed and distributed after every shift e.g. Duty Managers and GM.

7. To provide support for the Reception Manager and Reception Supervisor and arrange cover if any illnesses occur throughout the team, making sure that the shift is covered accordingly.

8. The accurate taking of bookings and recording of customer requirements using the required recording method i.e. manual or computerized system, confirming/repeating back to the customer what is ordered to avoid misunderstandings.

9. The essential greeting of customers in a friendly, polite manner, whether in person or by telephone, or by using other media, to create an excellent ‘first impression’ and instill a good feeling consistent with our hospitality aims.

10. Unobtrusive checking of customer response and reaction to service during his/her ‘service journey’ with us to ensure total satisfaction. Ideally resulting in repeat business and recommendation of our establishment to others.

11. The ability to not only spot a potential problem, but deal with this to the satisfaction of the customer, (otherwise notify a senior colleague to resolve anything you cannot resolve yourself.)

12. The provision of specific information when asked concerning the layout of the establishment, opening times and contact names e.g. Golf professional. Also acting as a source of information and literature, if available, for guests in relation to local ‘tourist’ destinations.

13. The implementation of any security arrangements regarding company monies, and property.

14. The takeover of bar service and bar closure responsibilities from bar staff who started earlier in the day, maintaining provision of alcohol to legitimate hotel guests. Also conformance with Alcohol Licensing conditions.

15. Provision of room service to meet guest needs when required, maintaining high standards of presentation, food safety and speed in delivery.

16. The undertaking of night cleaning duties e.g. Lounge Bar vacuuming to maintain standards.

17. Nightly tours of the building to check means of escape are maintained, fire safety and security measures are ‘fit for ‘purpose’. Also taking action in the event of fire alarm by checking the zone indicated by the fire panel activation. When deciding to evacuate work closely with night colleague(s) to effect a proper evacuation consistent with the written fire precautions.

18. Taking responsibility for own safety and well-being by following procedures such as seeking assistance in the event of any potential conflict e.g. unwelcome behavior from a customer, for example: someone appearing drunk and aggressive.

19. The accurate billing of what the customer(s) has had, avoiding mistakes and over/under-charging errors. Dealing efficiently with payment transactions at point of sale and subsequent ‘cashing up’ strictly to conform with internal standard operating procedures.

20. The ability to sensitively demonstrate excellent service provision across a wide range of customer types and market segments.

21. Work effectively as a member of the team ensuring that customer needs are paramount and that co-operation with others in immediate team is exemplary as well as other internal service relationships i.e. other departments.

22. The essential and courteous acknowledgement of customers on departure, thanking them for their custom to leave a good impression at the end of their current ‘service journey’, ensuring that the correct check-out procedure is followed on guest departure.

23. Compliance with all rules and regulations e.g. fire safety, use of computers, maintenance of confidentiality, completion of administration, self-certification, absence reporting etc.

24. The up to date maintenance of a register of guests and resident staff in case of fire evacuation and compliance with all health and safety procedures. The recording of any incidents in the Duty Manager book/diary and reporting of maintenance issues for prompt attention. Dealing with minor maintenance requests e.g. light bulb replacement.

25. Effective utilization of any equipment and office machines and the efficient handling and distribution of incoming/outgoing mail and parcels e.g. incoming newspaper distribution.

26. Demonstrate willingness to work in any department when necessary to meet the needs of the business, help satisfy customer requirements and work flexibly e.g. during seasonal periods when business activity levels fluctuate.

Job Type: Full-time

Pay: £28,115.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking

Experience:

Night Supervisor/Assistant: 2 years (preferred)
Hotel: 1 year (preferred)
Hotel Reception: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

night guest services manager / night manager jobs in watlington, oxf

Night Supervisor (Live-in Accommodation available)

Night Manager

Night Manager- Guest Services Manager

Deputy Bar and Venue Manager

Supervisor/Duty Manager/host - Country Pub/Boutique Hotel

Spa Supervisor - Soho Farmhouse

Hotel Night Manager

Shift Leader - Guest Services

Assistant Manager - Live in

Night Auditor

Night Team Leader

Assistant Manager

Spa Night Cleaner

General Manager | Wycombe Swan | Full Time

Part Time Sales Assistant

Overnight Night Porter

Restaurant Host or Hostess

Assistant Manager

Assistant Manager

Assistant Manager

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