Senior customer service representative Work, Jobs in Watlington, Oxf (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
13d
Business Support Officer
Buckinghamshire Council —Aylesbury
- Part-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
8d
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
PEOPLE BUSINESS PARTNER
BaxterStorey —Reading
- Up to £60,000 a year
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
13d
Governance and Compliance Officer
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- University
- Employee discount
12d
Enrolment Support Agents
Buckinghamshire New University —High Wycombe
- £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
Resilience Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Analysis skills
- No degree
- Travel
- Employee assistance programme
- Employee discount
1d
Strategic Insight Lead
NielsenIQ —Oxford
- £45,500 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
14d
Senior Client Executive - Corporate
NetApp —Windsor
- Full-time
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
5d
Contract Support Co-ordinator
CBRE —Maidenhead
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Senior Planner (Guildford / South-East London)
MWHTreatment —Rickmansworth
6d
Safeguarding Officer
Buckinghamshire New University —Uxbridge
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Employee discount
7d
EU Distribution Partner Account Manager
Panasonic Manufacturing —Bracknell
- Sales
- English
- Analysis skills
Sales Development Representative
TP-Link UK Ltd —Reading
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
6d
Senior Manager - Sales
Wesco —Uxbridge
- Full-time
- Sales
- Engineering
- Bachelor's degree
Senior Insights Analyst
NielsenIQ —Oxford
- £36,400 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Revenues Officer
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- IT
- Annual leave
- Employee assistance programme
9d
Centre Administrator 37.50 Hours per week
NATIONAL ANIMAL WELFARE TRUST BERKSHIRE —Hungerford
- £12.71 an hour
- Temporary
- Microsoft Office
- Finance
- Administrative experience
Quick apply
13d
Director - Sales
Wesco —Uxbridge
- Full-time
- Up to 50% travel
- Sales
- Engineering

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senior customer service representative jobs near watlington, oxf

Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time
13 days ago

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in watlington, oxf

Senior Customer Success Manager

Business Support Officer

Senior Project Manager

PEOPLE BUSINESS PARTNER

Governance and Compliance Officer

Enrolment Support Agents

Resilience Officer

Strategic Insight Lead

Senior Client Executive - Corporate

Contract Support Co-ordinator

People Business Partner

Senior Planner (Guildford / South-East London)

Safeguarding Officer

EU Distribution Partner Account Manager

Sales Development Representative

Senior Manager - Sales

Senior Insights Analyst

Revenues Officer

Centre Administrator 37.50 Hours per week

Director - Sales

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