Job Scope
The Golf Administrator will often be the first point of contact within the business for customers via phone or email and will play a key role in providing accurate and timely information and forwarding enquiries to the relevant person or department. The administrative component of the role will be generally specific to the golf department and will include (but not be limited to) member tournament and handicap administration, academy lesson bookings and administration, membership renewals, pre visit calls to societies and golf days, and the preparation of event sheets, supporting the Director of Golf and Golf Sales Manager as required.
General Royal Norwich Standards
· Know, understand, and embody the Royal Norwich values.
· Understand the impact of your role on Royal Norwich’s business success.
· Adhere to Standard Operating Procedures.
· Be counted on to deliver on commitments.
· Take ownership in identifying/solving problems.
· Take initiative to get things done, even when it’s outside of the job description.
· Consistent in your work product, attitude and commitment to Royal Norwich.
· Be courteous and respectful to members, guests, visitors and colleagues.
· Elevate your colleagues through teamwork and cooperation.
· Take workplace safety seriously for yourself and your co-workers.
· Conduct yourself in accordance with Club policies as stated in the employee handbook.
· Arrive on time as scheduled and ready to work.
· Maintain a personal appearance in line with Club policy, including uniform requirements.
· Show a positive work attitude every day.
· Show sound judgment and make good decisions at all times.
Specific Duties
· Respond professionally to enquiries via phone or email in a timely fashion, following Royal Norwich standards when doing so.
· Provide retail and check in cover in the ProShop as required.
· Where appropriate provide customers with the necessary information immediately.
· When needed ensure that the details of the enquiry are accurately passed to the relevant person or department. In the case of sales leads enter the details into the CRM system.
· Assist with the administrative side of member tournaments, society bookings, and golf days, ensuring the correct information is passed to the delivery team to action accordingly.
· Deal with third party bookers and ensure billing is accurate and reconciled monthly.
· Gain a good working knowledge of Golf Genius to assist with the running, and in time the set up, of member and visitor tournaments.
· Be the lead in membership handicap enquiries.
· Assist in the necessary processes for membership renewals.
· Contribute to user generated Social Media content.
· Ensure that the member app is kept updated with match reports and member information.
· Oversee the weekly membership communication (newsletter), gathering information of interest from other departments (events, instruction, retail).
· Be able to provide detailed information about our golf services, facilities, and event offerings.
· Identify client needs and upsell effectively.
· Build strong client relationships through excellent service, follow-ups, and a tailored approach.
· Undertake data management duties such as data input, database management, file management and record keeping.
· Ensure documents are complete with proper signatures, dates, or other written information.
Other
· Perform other related tasks as assigned by management, this may include but not be limited to Retail and Reception shifts.
· Comply with Royal Norwich policies and procedures.
· Work hours as required to do your job but normally not less than your contracted hours.
· Work flexibly to include working at different times of day, including weekends.
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
