Business manager Work, Jobs in Welford, Brk (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Operation and Business Manager
Berkshire Healthcare NHS Foundation Trust —Reading
- £81,774 - £93,879 a year
- Part-time
- Master's degree
- Continuous improvement
- Budgeting
- Free parking
- Annual leave
7d
Finance Business Partner and FP&A Manager
Node4 —Newbury
- Microsoft Excel
- Analysis skills
- IT
- Employee assistance programme
Business Development Manager - Unified Communications & Collaboration
Gamma —Newbury
- Full-time
- Remote
- Salesforce
- Business development
- Contracts
- Annual leave
- Employee discount
Quick apply
10d
Business Development Manager - CX - Enterprise Markets
Gamma —Newbury
- Full-time
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
11d
Business Services Manager
Twinings Ovaltine —Andover
- Full-time
- Communication skills
- Employee discount
Quick apply
13d
Senior Veterinary Partnerships Manager
Animal Friends Insurance —Bulford
- £60,000 a year
- Full-time
- Remote
- Management
- Analysis skills
- Travel
- Annual leave
- Work from home
8d
VodafoneThree - Business Manager- Private Sector Sales
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Leadership
- Employee discount
Business Change Manager
SSE —Thatcham
- Customer service
- Employee discount
New Business Account Manager
Miele —Abingdon
- £57,000 - £63,000 a year
- Full-time
- Sales
- Business development
- Business
Business Support Manager
UK Health Security Agency —Bulford
- £41,983 - £48,128 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
6d
Service Operations Manager
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- Employee discount
7d
Business Development Manager - Specialty Adhesives
ITW Performance Polymers —Newbury
- Full-time
- Sales
- Business development
- Travel
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Commercial Partnerships Manager
Thatcham Research —Thatcham
- £61,400 a year
- Monday to Friday
- Hybrid work
- Contracts
- Budgeting
- Communication skills
- Free parking
5d
Senior Bid Manager
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- IT
- Work from home
- Employee assistance programme
General Manager
Aramark —Swindon
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
5h
District Manager
Starbucks —Calcot
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
3d
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Laboratory Manager (Operations & Contracts)
Analytical Expert Labs —Wantage
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Gym membership
Quick apply
5d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

business manager jobs in welford, brk

Service Business Operations Manager

Operation and Business Manager

Finance Business Partner and FP&A Manager

Business Development Manager - Unified Communications & Collaboration

Business Development Manager - CX - Enterprise Markets

Business Services Manager

Senior Veterinary Partnerships Manager

VodafoneThree - Business Manager- Private Sector Sales

Business Change Manager

New Business Account Manager

Business Support Manager

Service Operations Manager

Business Development Manager - Specialty Adhesives

Regional Operations Manager

Commercial Partnerships Manager

Senior Bid Manager

General Manager

District Manager

Operations Manager - Bershka Oxford

Laboratory Manager (Operations & Contracts)

I want to receive the latest job alerts for business manager in welford, brk

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