Service representative Work, Jobs in Well, Nyk (with Salaries)

Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
Sales Canvasser
Ringtons —Tockwith
- £25,620 - £35,000 a year
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
11d
Internal Sales
Lionweld Kennedy Group —Middlesbrough
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Care Assistant (Drivers Essential)
The Five Lamps Organisation —Thornaby on Tees
- £13.55 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
TR19 Ductwork Cleaning Engineers
British Ventilation —Harrogate
- £14 - £18 an hour
- Overtime
- First Aid Certification
- Cleaning
- Power tools
Quick apply
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Business Development Executive
Corpay —Knaresborough
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Life insurance
Class 1 HGV Tipper Driver - Tramper
M Kettlewells (Melmerby) LTD —Ripon
- £14 - £18 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Referral programme
Quick apply
Administration Scheduler
Blanchardstown and Inner City Home Care Association —North Road
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Key Account Manager
Willis Aviation —Darlington
- Full-time
- Contracts
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Sales Executive
Corpay —Knaresborough
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Life insurance
12d
Deputy Cleaning Manager - Harrogate
Chartwells —Harrogate
- £28,840.10 a year
- Customer service
- Continuous improvement
- Organisational skills
Customer Services Assistant - Wetherby
Leeds Building Society —Wetherby
- Front desk
- Cash handling
3d
Catering Assistant - part time
BaxterStorey UK —Skipton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Guest services
- Free parking
- Employee assistance programme
Quick apply
12d
Technical Project Manager
Stage One —York
- Overtime
- Budgeting
- Manufacturing
Performance and Continuous Improvement Lead
Amey Ltd —Catterick Garrison
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Employee discount
Quick apply
Commercial Gas Engineer
Getfix Ltd —Darlington
- £40,000 - £53,000 a year
- Overtime
- Customer service
- Travel
- Communication skills
Quick apply
5d
Elite Spa Therapist
Rudding Park Harrogate —Harrogate
- Up to £30,885 a year
- Full-time
- Hotel
- Training & development
- Annual leave
- Employee assistance programme
Area Director - North East
Arriva UK Bus Limited —Stockton-on-Tees
- Continuous improvement
- Travel
Quick apply
2d

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service representative jobs near well, nyk

Customer Service Representative

Unity Shared Services Ltd
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£23,132.20 - £25,000.00 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Technical troubleshooting
Travel arrangements
Incident queue management
Ticket management
Microsoft Office Suite
Technical support
Microsoft Office
Ticket management systems
Accommodation booking
Customer support
Customer interaction
Remote diagnostics

Full job description

Why the role exists

The Customer Service Representative (CSR) exists to act as the first point of contact and first responder within Unity World Group's technical delivery function. This role receives, stabilises and triages customer issues quickly — applying fast, low-risk fixes where appropriate and ensuring problems are handed over cleanly into the delivery engine when escalation is required.

The CSR also manages provisioning and order flow for Unity's communications and connectivity services, liaising with suppliers and carriers to ensure service activations happen smoothly and accurately.

This role is critical to reducing customer frustration at the earliest point, protecting engineering capacity for complex work and maintaining confidence in Unity's ability to respond when things go wrong.

First Response and Issue Stabilisation

Act as the first responder for all incoming customer service requests and technical incidents
Acknowledge issues quickly, assess impact and provide immediate reassurance to the customer
Apply fast, common and low-risk fixes where appropriate to restore service or stabilise the situation
Ensure customers feel heard, understood and confident that action is underway

Triage, Categorisation and Handover

Accurately triage and categorise issues in line with Unity's service standards
Determine when an issue must be escalated to Technician Level 1, Level 2 or a specialist
Hand over issues with clear, structured information to avoid rework, delay or confusion
Retain oversight post-handover to ensure progress continues and the customer is kept informed

Provisioning and Order Flow Support

Support provisioning and activation of services including connectivity, VoIP and hosted services
Liaise with suppliers and carriers for order placement, updates and confirmations
Ensure provisioning activity is accurately recorded and handed over where required
Book hotels and travel for field engineers when required

Operational Discipline and Data Quality

Create, update and manage tickets with high accuracy and completeness
Maintain clean records across customer, asset and service systems
Participate in ticket and order review meetings
Contribute insights on recurring issues and process improvement opportunities

Tools and Resources

MyBE and customer management systems
Internal ticket and order management systems
Remote management software for device access, diagnostics and monitoring
Supplier and vendor portal access
Microsoft Office suite
Sales order system

Measurable Goals

Provide fast, calm and effective first response to every customer issue

Reduce customer frustration at the earliest possible point

Resolve simple issues quickly and safely without unnecessary escalation

Ensure complex issues enter the delivery engine cleanly and with complete information

Measurable Objectives

Acknowledge and respond to all incoming issues within defined SLA timeframes

Resolve a defined proportion of issues without escalation (target: ≥70%)

Ensure all escalated tickets are complete, accurate and immediately actionable

Maintain consistent customer communication until ownership transfers

Achieve customer satisfaction score of ≥90% following first interaction

Pay: £23,132.20-£25,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Is one of your key skills organisation?

Work Location: In person

Quick apply

Refine Your Search

service representative jobs in well, nyk

Customer Service Representative

National Security Program (NSP) Escort Program - UK

Sales Canvasser

Internal Sales

Care Assistant (Drivers Essential)

TR19 Ductwork Cleaning Engineers

Customer Contact Centre Advisor (Payments / Technical Support)

Business Development Executive

Class 1 HGV Tipper Driver - Tramper

Administration Scheduler

Key Account Manager

Sales Executive

Deputy Cleaning Manager - Harrogate

Customer Services Assistant - Wetherby

Catering Assistant - part time

Technical Project Manager

Performance and Continuous Improvement Lead

Commercial Gas Engineer

Elite Spa Therapist

Area Director - North East

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