System solution Work, Jobs in Wellingborough, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
5d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
11d
System Clerk
GXO Logistics —Milton Keynes
- £14.78 an hour
- Full-time
- Data entry
- Employee assistance programme
- Employee discount
Customer Order Management Representative - Level II - OFFC
Cummins Inc. —Wellingborough
- Continuous improvement
5d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
13d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
5d
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
CCTV Operator - Relief
Enigma Security Solutions —Northampton
- £12.71 an hour
- 12 hour shift
- Computer literacy
- English
- Computer skills
Quick apply
11d
Buying Assistant
Bodypower Sports plc Fitness Superstore —Moulton
- £27,000 a year
- Full-time
- Merchandising
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
Laboratory Analyst - Dose Analysis
Labcorp —Huntingdon
- Full-time
- Computer literacy
- Computer skills
Advanced Pharmacy Technician/Data Analyst
NHS Northamptonshire Integrated Care Board —Kettering
- £39,959 - £48,117 a year
- Weekend availability
3d
Manufacturing Team Leader (AM shift)
U-POL Limited —Wellingborough
- Monday to Friday
- Maths
- Continuous improvement
- Data entry
Quick apply
Warehouse Operative
GXO Logistics —Wellingborough
- £13.12 - £13.70 an hour
- 8 hour shift
- Computer literacy
- Forklift
- Computer skills
- Annual leave
- Employee assistance programme
Manufacturing Operator - Rotation Shift
U-POL Limited —Wellingborough
- Maths
- Continuous improvement
- Communication skills
- Annual leave
Quick apply

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system solution jobs near wellingborough, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

system solution jobs in wellingborough, nth

Help Desk Engineer

2nd Line analyst - Technical Support

IT Service Desk Apprentice

Helpdesk Agent (Full Time Office Working inc weekends)

Cyber Security Analyst

System Clerk

Customer Order Management Representative - Level II - OFFC

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Transport Administrator – Specialist Haulage

IT Support Contract

Applications Support Technician - Level 1

1st Line Support Analyst

IT Apprentice

CCTV Operator - Relief

Buying Assistant

Laboratory Analyst - Dose Analysis

Advanced Pharmacy Technician/Data Analyst

Manufacturing Team Leader (AM shift)

Warehouse Operative

Manufacturing Operator - Rotation Shift

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