It support Work, Jobs in Wellington, Shr (with Salaries)

Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Technical Support & Installation Engineer
Labfax Ltd —Telford
- £30,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
Quick apply
4d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
IT Support Apprenticeship
MetaGedu —Telford
- £15,600 a year
- Full-time
- Computer literacy
- Computer skills
7d
IT Support Engineer
Northwood —Telford
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
19h
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Project Support Officer (Care Systems Analyst)
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- Microsoft Office
- Continuous improvement
- Communication skills
15h
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Technician (IT Support) Level 2
Dudley Metropolitan Borough Council —Brierley Hill
- £24,544.67 - £26,753.33 a year
- Full-time
- School
- Free parking
- Employee assistance programme
3d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- In-person
- School
- Free parking
Quick apply
1d
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
3d
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
7d
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
3d
SharePoint and Microsoft 365 Trainer
Blackbird Corporate Ltd —Stoke-on-Trent
- From £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- Travel
- Annual leave
- Flexitime
Quick apply
1d

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Second Line IT Support Technician

Entanet
Telford

Quick apply

Job details

Permanent
£45,000 a year

Qualifications

Jira
Technical troubleshooting
ITIL Certification
Customer service
Computer hardware
Recruiting
SharePoint
Application support
SaaS
AI
Communication skills

Full job description

We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

The Second Line IT Support Technician provides support across the Entanet IT system estate, including M365, end-user devices, on and off-boarding support, and integrations and basic-level application support. You will be responsible for supporting up to 30 people who are predominately based from the Telford office or remote. You will manage the Telford office IT and networking environments. You will help onboard a Microsoft CSP and reseller for internal IT needs.

Key responsibilities

Provide end-user IT support across hardware, software, M365, connectivity and SaaS applications.
Maintain the IT asset register, device provisioning and onboarding/offboarding.
Provide service-desk functionality.
Maintain the IT Service Desk software (Jira Service Management)
Administer the M365 tenant and ongoing administration, including security, device management, SSO integrations, Teams, Sharepoint and Exclaimer signatures.
Deploy and manage Microsoft Copilot and other AI-powered self-service tools to help staff resolve common issues autonomously.
Manage the AI tooling licence estate (Copilot, Claude and similar) for all Entanet staff.
Help recruit and nurture an IT apprentice who will help support 1st line activities and the service desk.

About you

Experience & Knowledge

Strong Microsoft 365 administration and end-user support skills.
Experience providing service desk IT support functionality.
Experience of device provisioning, asset management and onboarding/offboarding.
Experience working with CSP and IT resellers.

Skills & Competencies

Excellent customer-service and communication skills.
Well-organised, able to manage a varied workload independently.
Practical problem-solving across hardware, software and connectivity.
Keen to deploy AI self-service tooling to reduce ticket volume.

It would be great if you have any of the following, but it's not essential:

Experience standing up an M365 tenant from scratch.
Experience managing a software/SaaS licence estate.
Exposure to Microsoft Copilot or comparable AI self-service tools.
Background supporting a business through separation or rapid change.

Qualifications

Relevant IT certification (e.g. Microsoft 365, ITIL Foundation) or equivalent experience.
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

it support jobs in wellington, shr

Second Line IT Support Technician

IT Technician

Technical Support & Installation Engineer

2nd Line Support Technician

Service Desk Analyst / IT Support Help Desk Technician

IT Support Apprenticeship

IT Support Engineer

Infrastructure Support Officer

IT Infrastructure Support Specialist

Project Support Officer (Care Systems Analyst)

Mobility Support Specialist

Technician (IT Support) Level 2

IT Technician

IT Technical Support (1st Line)

Helpdesk Operative

Field Service Administrator

Apprentice ICT Support Officer

IT Service Desk Manager

Helpdesk Supervisor

SharePoint and Microsoft 365 Trainer

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We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

Key responsibilities

About you

Qualifications

What we offer

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