Department head Work, Jobs in Welwyn, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Head, Business Operations Support
Delphi Care Solutions —Stevenage
- £40,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Salesforce
- Writing skills
- Microsoft Office
14d
Head of B2C Sales
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- Leadership
- Free parking
- Employee assistance programme
Quick apply
11d
Operations Manager
StudioB —London
- £45,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- AI
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
5d
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
4d
Channel Account Manager, International
Solink —London
- £110,000 - £146,000 a year
- Full-time
- Remote
- Sales
- Communication skills
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
7d
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
14d
People Manager
Home Hospitality —London
- £50,000 - £60,000 a year
- Full-time
- Restaurant
Quick apply
Senior Transformation Manager
Formula 1 —London
- Full-time
- PMP
- Analysis skills
- Bachelor's degree
- Store discount
- Annual leave
1d
Studio Assistant
Vintage Threads —London
- From £13 an hour
- Part-time
- English
- Data entry
- In-person
- Employee discount
Quick apply
2d
Head of Department - Lettings (12 month FTC)
Savills —Harpenden
- Full-time
- Mentoring
- Annual leave
Production Coordinator, IO, Audio / Video / Photography Production
Amazon Digital UK Limited —London
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
Commercial Property Paralegal
Attwaters Solicitors —Hertford
- Full-time
- Time management
- Employee assistance programme
Quick apply
11d

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

Refine Your Search

department head jobs in welwyn, hrt

Head of Customer Experience

Head, Business Operations Support

Head of Client Services

Business Administration Officer

Head of B2C Sales

Head of IT

Operations Manager

Head of Customer Experience

Student Conduct Officer (Medicine)

Internal Sales

Channel Account Manager, International

Administrator Coordinator - Maritime

Housing Officer

Business Analyst

People Manager

Senior Transformation Manager

Studio Assistant

Head of Department - Lettings (12 month FTC)

Production Coordinator, IO, Audio / Video / Photography Production

Commercial Property Paralegal

I want to receive the latest job alerts for department head in welwyn, hrt

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